Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MARY SANDOVAL

WAXAHACHIE,US

Summary

Dedicated and empathetic professional with strong bilingual capability and extensive experience in Health Insurance, Medicare, Life Insurance, and Sales. Committed to delivering compassionate and effective patient care across various healthcare settings. Excited to contribute to a team that values excellence in patient care and fosters a culture of continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Insurance Sales/Customer Service

State Farm
08.2022 - Current
  • Assist clients in selecting suitable insurance policies, enhancing customer satisfaction.
  • Achieve monthly sales targets, contributing to overall team success.
  • Utilize tools to manage client relationships and streamline processes.
  • Resolve client inquiries efficiently, improving service response times.
  • Collaborate with team members to develop customer-focused strategies.
  • Drive insurance sales growth through personalised client consultations, managing policy portfolios and delivering exceptional service while maintaining compliance standards.
  • Guide clients on Medicare plans, achieving high enrollment and satisfaction rates.
  • Enhance client satisfaction with personalized plan education and clear communication.
  • Resolve client inquiries promptly, aiding decision-making and plan selection.
  • Drive Medicare plan sales through consultative engagement, yielding measurable success.

Sales Representative (Remote)

TZ Insurance Solutions
05.2020 - 07.2022
  • Developed comprehensive insurance portfolio strategies, resulting in consistent achievement of monthly enrollment targets and client retention.
  • Educated clients on life insurance, boosting policy upgrades and satisfaction.
  • Consistently met sales targets, enhancing client portfolios with tailored solutions.

Customer Service Representative

OptumHealth
02.2017 - 07.2020
  • Assisted policy holders with inquiries regarding benefits, claims, and policy details
  • Resolved complex customer issues ensuring timely and accurate information delivery
  • Educated patients on various health insurance plans, ensuring clear understanding of their benefits

Education

Bachelor - RELIGIOUS ELEMENTARY EDUCATION

Dallas Baptist University
Dallas, TX
05-1998

Skills

  • Sales
  • Customer Service
  • Data Entry
  • Microsoft Office
  • Insurance Sales
  • Claims Processing
  • Medicare
  • Life Insurance
  • Health Insurance

Accomplishments

  • Assist clients in selecting suitable insurance policies, enhancing customer satisfaction.
  • Achieve monthly sales targets, contributing to overall team success.
  • Utilize tools to manage client relationships and streamline processes.
  • Resolve client inquiries efficiently, improving service response times.
  • Collaborate with team members to develop customer-focused strategies.
  • Drive insurance sales growth through personalised client consultations, managing policy portfolios and delivering exceptional service while maintaining compliance standards.
  • Guide clients on Medicare plans, achieving high enrollment and satisfaction rates.
  • Enhance client satisfaction with personalized plan education and clear communication.
  • Resolve client inquiries promptly, aiding decision-making and plan selection.
  • Drive Medicare plan sales through consultative engagement, yielding measurable success.
  • Developed comprehensive insurance portfolio strategies, resulting in consistent achievement of monthly enrollment targets and client retention.
  • Educated clients on life insurance, boosting policy upgrades and satisfaction.
  • Consistently met sales targets, enhancing client portfolios with tailored solutions.
  • Assessed client needs, providing insurance solutions with measurable improvements.
  • Collaborated with clients for optimal plans, leading to significant upgrades.
  • Analysed client needs to develop personalised insurance strategies, conducting thorough benefit comparisons to optimise coverage solutions.

Timeline

Insurance Sales/Customer Service

State Farm
08.2022 - Current

Sales Representative (Remote)

TZ Insurance Solutions
05.2020 - 07.2022

Customer Service Representative

OptumHealth
02.2017 - 07.2020

Bachelor - RELIGIOUS ELEMENTARY EDUCATION

Dallas Baptist University