Maria Santacruz
Sacramento,CA
Summary
Dedicated professional with strong customer service and administrative support skills. Experienced in managing inquiries with empathy and professionalism, ensuring efficient operations and positive client interactions. Also maintaining a manageable and organized schedule to ensure work is done.
Overview
3
3
years of professional experience
Work History
Receptionist
Calvary Cemetery & Mausoleum
Citrus Heights, California
08.2025 - Current
- Managed incoming calls, efficiently directing inquiries to appropriate staff members to enhance communication flow.
- Maintained accurate records of visitor interactions and service requests in database.
- Assisted with administrative tasks, including filing documents and updating client files.
- Handled sensitive customer inquiries with empathy and professionalism, fostering a positive customer experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained cleanliness and organization of reception area, contributing to a welcoming and professional environment.
Cashier
La Esperanza Bakery
Sacramento, CA
08.2023 - 08.2025
- Managed cash register, ensuring accurate cash drawer and efficient transactions.
- Assisted customers with product selections and inquiries.
- Resolved customer complaints with professionalism, enhancing customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with team members to streamline operations and improve service delivery.
Education
Associate of Science - Accounting
Sacramento City College
Sacramento, CA03-2026
Skills
- Customer service
- Telephone skills
- Administrative support
- Data entry
- Office administration
- Microsoft Excel
- Database management
- Time management
- Organizational skills
- Team collaboration
- Fluent in Spanish
- Customer/Client relations
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Calvary Cemetery & Mausoleum
08.2025 - Current
Cashier
La Esperanza Bakery
08.2023 - 08.2025
Associate of Science - Accounting
Sacramento City College