Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Santiago

Patient Flow Coordinator
Hallsboro,NC

Summary

Dynamic Patient Flow Coordinator at Compass Group with a proven track record in enhancing patient satisfaction and safety through effective scheduling and relationship building. Skilled in critical thinking and policy adherence, I excel in coordinating care plans and improving operational efficiency, ensuring timely patient experiences and seamless transitions within healthcare systems.

Patient care professional skilled in optimizing patient flow and enhancing care coordination. Adept at managing complex schedules, ensuring timely admissions and discharges, and improving operational efficiency. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Proven ability to analyze data, implement process improvements, and maintain high standards in patient care environments.

Diligent patient care with proven track record in optimizing patient flow and enhancing operational efficiency. Successfully coordinated patient admissions and discharges, ensuring smooth transitions and minimal delays. Demonstrated strong communication and problem-solving skills in dynamic healthcare environment.

Healthcare professional with extensive experience in managing patient flow and streamlining hospital operations. Proven ability to collaborate effectively with multidisciplinary teams to achieve seamless patient transitions. Recognized for adaptability and reliability in high-pressure settings, with strong organizational and problem-solving skills.

Enthusiastic patient flow coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.

Organized simultaneous office functions and direct administrative personnel to meet needs of professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Outgoing patient flow coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Patient Flow Coordinator

Compass Group
10.2019 - Current
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
  • Reduced wait times for patients by implementing effective scheduling strategies and prioritizing urgent cases.
  • Improved patient flow by efficiently coordinating room assignments and patient transfers.
  • Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
  • Increased patient satisfaction with timely updates on appointment schedules and wait times.
  • Demonstrated a commitment to ongoing professional development by attending workshops, conferences, and other learning opportunities related to patient flow coordination.
  • Delivered excellent patient experiences and direct care.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Patient Transporter

Hospital Of Central Connecticut
10.2013 - 10.2019
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
  • Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
  • Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
  • Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
  • Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
  • Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
  • Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
  • Ensured timely arrival for appointments, managing patient transport schedules efficiently.
  • Enhanced patient experience by providing empathetic support and communication during transport.
  • Cleaned, sanitized and moved hospital equipment.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Helped other staff with patient transfers by moving patients between departments.

Education

CNA Certification -

YWCA
New Britain, CT

Luz A. Calderon
Puerto Rico
05-1988

Skills

  • Healthcare systems
  • Policy adherence
  • Customer service
  • Attention to detail
  • Multitasking
  • Patient care
  • Critical thinking skills
  • Organizational skills
  • HIPAA compliance
  • Patient safety
  • Verbal and written communication
  • Creative problem solving
  • Patient confidentiality
  • Relationship building

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Patient Flow Coordinator

Compass Group
10.2019 - Current

Patient Transporter

Hospital Of Central Connecticut
10.2013 - 10.2019

CNA Certification -

YWCA

Luz A. Calderon
Maria SantiagoPatient Flow Coordinator