Maria Pia Santocono
Mansfield,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Hospitality Team Member
Bass Performance Hall
09.2023 - Current
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Manager
Cinemark Theaters
03.2014 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Bachelor of Arts - Music Education
The University of Texas At Arlington
Arlington, TX05.2023
Skills
- Customer Service
- Front Office Management
- Data Entry
- File Management
- Cash Handling
- Transaction Processing
- Problem-Solving Skills
- Conflict Management
Timeline
Hospitality Team Member
Bass Performance Hall
09.2023 - Current
Assistant Manager
Cinemark Theaters
03.2014 - 07.2023
Bachelor of Arts - Music Education
The University of Texas At Arlington
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