Maria Pia Santocono
Mansfield,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Hospitality Team Member
Bass Performance Hall
Fort Worth, TX
09.2023 - Current
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Manager
Cinemark Theaters
Mansfield, TX
03.2014 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Bachelor of Arts - Music Education
The University of Texas At Arlington
Arlington, TX05.2023
Skills
- Customer Service
- Front Office Management
- Data Entry
- File Management
- Cash Handling
- Transaction Processing
- Problem-Solving Skills
- Conflict Management
Timeline
Hospitality Team Member
Bass Performance Hall
09.2023 - Current
Assistant Manager
Cinemark Theaters
03.2014 - 07.2023
Bachelor of Arts - Music Education
The University of Texas At Arlington