Maria Savidge
Depew,NY
Summary
Innovative Product Manager known for high productivity and efficient task completion. Possess specialized skills in product lifecycle management, market analysis, and agile project methodologies. Excel in leadership, communication, and problem-solving to drive projects to successful completion. Committed to leveraging these abilities to contribute significantly to any team's success.
Overview
20
20
years of professional experience
Work History
Product Manager
GEICO
Getzville, New York
10.2023 - Current
- Developed product roadmaps to help guide the development of new products.
- Determined business value to support prioritization of new products and enhancements.
- Collaborated with stakeholders to define product requirements and user stories.
- Drafted presentations for internal review meetings.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Communicated progress updates at regular intervals with senior leadership.
- Helped coordinate testing to verify quality and usability of new product features.
- Leveraged technical knowledge to navigate functional requirements.
- Managed cross-functional teams across departments, including engineering and service.
Product Owner
GEICO
Getzville, NY
07.2023 - 10.2023
- Developed user stories, acceptance criteria, and mockups for new features.
- Collaborated with development teams to ensure successful delivery of products.
- Managed sprints and monitored progress against project timelines.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
Lead Business Analyst
GEICO
Getzville, NY
05.2022 - 07.2023
- Developed process maps and data flow diagrams to identify business processes, gaps and opportunities for improvement.
- Analyzed customer feedback and internal performance metrics to develop insights into the effectiveness of existing systems and procedures.
- Identified areas where automation could improve efficiency in business operations.
- Conducted stakeholder interviews to gain an understanding of current pain points and requirements.
- Prepared detailed functional specifications documents outlining system changes required by stakeholders.
- Created visual models using Visio or similar programs to explain complex workflows to team members with varying technical abilities.
- Collaborated with IT teams to design solutions that met both business needs and technical constraints.
- Performed root cause analysis of production issues and proposed solutions for resolution.
Business Analyst
GEICO
Getzville, New York
11.2018 - 05.2022
- Performed cost-benefit analysis of proposed changes to business processes.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
Payment Recovery Supervisor
GEICO
Getzville, New York
10.2013 - 11.2018
- Supervised staff in the execution of recovery plans to ensure successful outcomes.
- Provided guidance and direction to team members regarding best practices in recovery operations.
Claims Trainer
GEICO
Getzville, New York
03.2009 - 10.2013
- Developed and delivered training programs to support the claims process.
- Facilitated group discussions and activities to promote knowledge sharing among trainees.
- Explained goals and expectations required of trainees.
Claims Call Center Supervisor
GEICO
Getzville, New York
02.2008 - 03.2009
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Conducted performance reviews of call center staff and documented results.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Claims Adjuster
GEICO
Getzville, New York
01.2006 - 02.2008
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
Shift Manager
Wendys Restaurant
Buffalo, New York
09.2004 - 01.2006
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Bachelor of Science - Paycholog
Canisius College
Buffalo, NY05-2004
Skills
- User experience optimization
- Data-driven decision-making
- Roadmap development
- Customer training
- Rollout coordination
Certifications
- Certified Scrum Product Owner from the knowledge hut
- Certified Associate in Project Management from PM
- CPCU from The CPCU Society
Timeline
Product Manager
GEICO
10.2023 - Current
Product Owner
GEICO
07.2023 - 10.2023
Lead Business Analyst
GEICO
05.2022 - 07.2023
Business Analyst
GEICO
11.2018 - 05.2022
Payment Recovery Supervisor
GEICO
10.2013 - 11.2018
Claims Trainer
GEICO
03.2009 - 10.2013
Claims Call Center Supervisor
GEICO
02.2008 - 03.2009
Claims Adjuster
GEICO
01.2006 - 02.2008
Shift Manager
Wendys Restaurant
09.2004 - 01.2006
Bachelor of Science - Paycholog
Canisius College