Maria Schirmer
Cape Coral,FL
Summary
- Goal-oriented manager with distinguished experience in B2B industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Account Manager
Northwest Exterminating
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Front of the House Manager
Annie's Restaurant
10.2018 - 03.2022
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Account Manager - B2B Business Development
Lightning Wireless Solutions
11.2015 - 10.2018
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Inside Sales Representative
Eastern Architectural Systems
01.2013 - 10.2015
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Company Store Lead Associate
Chico's Headquarters
05.2009 - 10.2011
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Education
No Degree - Computer And Information Sciences
Edison Community College
10.1988
GED -
Cape Coral High School
Cape Coral, FL09.1987
Skills
- Preparing Proposals
- Organizational Systems
- Product and Service Knowledge
- Verbal and Written Communication
- Operational Processes
- Corrective Action Planning
- Effective Customer Communication
- Team Goals
- Client Contact
Timeline
Account Manager
Northwest Exterminating
09.2023 - Current
Front of the House Manager
Annie's Restaurant
10.2018 - 03.2022
Account Manager - B2B Business Development
Lightning Wireless Solutions
11.2015 - 10.2018
Inside Sales Representative
Eastern Architectural Systems
01.2013 - 10.2015
Company Store Lead Associate
Chico's Headquarters
05.2009 - 10.2011
No Degree - Computer And Information Sciences
Edison Community College
GED -
Cape Coral High School
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