Maria Sizer
Gainesville,Florida
Summary
Sales Executive with 2 years, 8 years in Customer Service, and Customer Manager offering 4-year track record of experience in consistently promoting company brand. Passionate expert and business consultant with talents in analysis, consumer knowledge and industry dynamics. Accustomed to working in fast-paced environments with decisive problem-solving skills and analytical skills such as being able to attend to customers needs including incoming calls, product questions, issue resolution and order processing, leveraged to improve customer service and get positive customer feedback.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Simple DISPATCH TRUCKING
Miami, FL
10.2022 - 04.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Manager of Operations
THE ONE SALON & SPA.
Miami, FL
05.2018 - 02.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Sales Associate
Mom365 Newborn Photography
Miami, FL
06.2015 - 05.2017
- Built lasting relationships with families to encourage repeated business.
- Developed multimedia assets, utilizing photography, videography, and graphic design skills to create visually appealing stories.
- Ensured safe handling practices when working with delicate newborn subjects throughout the entire duration of each photo session.
Flight Attendant
Aeropostal Alas De Vzla
CARACAS VENEZUELA
01.2002 - 05.2009
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
Education
CERTIFICATION - Sales And Distribution
NATIONAL ASSOCIATION OF PHARMACEUTICAL
USA05.2018
Associate of Arts - Hospitality
ANDRES ELOY BLANCO
VENEZUELLA09.1999
Skills
- Strong Work Ethic
- Bilingual in English and Spanish
- Active Listening
- Customer service
- Call center experience
- Hospitality service expertise
Certification
- Certification in National Association of Pharmaceutical Sales Representative. May 2018 #642-442-018
- Phlebotomy technician (PHI) MedCA- October 2020
- Certification for flight attendant by FAA. January 2002
- Certification in Hospitality. T.S.U Andre Eloy Blanco-Barquisimeto City, Venezuela. 3 years
Timeline
Customer Service Representative
Simple DISPATCH TRUCKING
10.2022 - 04.2024
Manager of Operations
THE ONE SALON & SPA.
05.2018 - 02.2021
Sales Associate
Mom365 Newborn Photography
06.2015 - 05.2017
Flight Attendant
Aeropostal Alas De Vzla
01.2002 - 05.2009
CERTIFICATION - Sales And Distribution
NATIONAL ASSOCIATION OF PHARMACEUTICAL
Associate of Arts - Hospitality
ANDRES ELOY BLANCO