Maria Smith
Statesboro,GEORGIA
Summary
Excellent organization, communication, and relationship-building skills. Results-oriented and eager to bring strong administrative skills to your company in need of support. Articulate and friendly with a professional demeanor, and able to adapt to changes, in the industry.
Overview
25
25
years of professional experience
Work History
Trainer
DEPARTMENT OF ECONOMIC SECURITY
01.2014
- Maintained and submitted weekly and monthly budget reports and tracked expenditures for the facility.
- Managed the purchasing of food products, over the counter medical supplies, and maintenance supplies for the unit’s daily operations.
- Worked independently to conduct daily inspections and prepared reports.
Quality Assurance Inspector
WAL-MART
01.2008
- Worked Independently conducting daily inspections completing and filled reports
- Logged violations and proposed ways to prevent any future violations.
- Validated safety checks weekly by performing checks and drills
- Planned organized and implemented several local health and wellness fairs
- Employee moral committee, access the concerns of the employee, ascertain feedback, and move forward with employee appreciation functions.
Office Coordinator
DEPARTMENT OF DEFENSE
01.2000
- Assisted with transitioning military and their family with orders and their needs for military as well as civilian life, monthly orientation.
- Performed office duties included filing; typing, answering a high volume of telephone calls, call screening, processed mail correspondences, various as needed duties.
- Coordinated and organized monthly class calendar.
- Handled confidential information for clients and staff.
- Offered classes on cost effective ways for home expenditures.
Customer Service Representative
PECKHAM INDUSTRIES
04.2016 - 01.2021
- Follow established policies and procedures to respond and route calls appropriately
- Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively
- Maintain and improve quality results by adhering to standards and guidelines
- Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations
- Follow protocol and apply sensitivity and discretion in handling confidential information in a timely manner.
Childcare Assistant
Yoiiko Child Development Center
04.1996 - 01.2000
- Performed office duties included filing; typing, answering a high volume of telephone calls, call screening, processed mail correspondences, various as needed duties.
- Coordinated and organized monthly class calendar.
Education
Associate of Applied Science - Culinary
SCOTTSDALE COMMUNITY COLLEGE
Scottsdale, AZ05-2024
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MESA COMMUNITY COLLEGE
MESA, AZSkills
- Customer service skills; communication
- Proficient in Microsoft Programs
- Multi-line phone system expert
- Document management
Timeline
Customer Service Representative
PECKHAM INDUSTRIES
04.2016 - 01.2021
Trainer
DEPARTMENT OF ECONOMIC SECURITY
01.2014
Quality Assurance Inspector
WAL-MART
01.2008
Office Coordinator
DEPARTMENT OF DEFENSE
01.2000
Childcare Assistant
Yoiiko Child Development Center
04.1996 - 01.2000
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MESA COMMUNITY COLLEGE
Associate of Applied Science - Culinary
SCOTTSDALE COMMUNITY COLLEGE
Job Responsibilities
- Greet customers and respond to telephone requests for information.
- Served as central point of customer contact for multiple inquiries.