Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Maria Soberano

Clinton Township,MI
Maria Soberano

Overview

4
years of professional experience

Work History

Total Life Changes

Customer Service Representative
07.2020 - Current

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Sought ways to improve processes and services provided.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

C.b.t.a
Veracruz Mexico

06.1998

Skills

  • Account Updating
  • Product Knowledge
  • Call Management
  • Consultative Sales
  • Appointment Scheduling
  • Complaint Resolution
  • Call Center Experience
  • Sales Expertise
  • Customer Service
  • Money Handling Abilities
  • Client Relations

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Customer Service Representative

Total Life Changes
07.2020 - Current

C.b.t.a

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Maria Soberano