Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Maria Sotelo

Vauxhall,NJ

Summary

Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 40-50 pounds. Highly experienced in performing quality inspections and machinery operations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
Edison, NJ
05.2022 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Troubleshoot problems
  • Ensure product meets quality requirements

Restaurant Host

Snack Mania
Newark, NJ
07.2021 - 03.2022
  • Took to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.

Learning Ambassador

Amazon
Newark, NJ
09.2020 - 07.2021


  • Offered feedback to new employees to perform a better work.
  • Collaborated with demonstration team to engage large crowds.
  • Supported interaction between new employees during daily work activities using guided conversation.

Supervisor and Costumer Service

Seabras Supermarket
Newark, NJ
04.2019 - 08.2020
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Education

Associate of Arts - Liberal Arts And Sciences

Essex County College
Newark, NJ
06.2020

High School Diploma -

East Side High School
Newark, NJ
06.2020

Skills

  • Customer Service
  • MS Office
  • Collateral Management
  • Verbal and Written Communication
  • Customer Implementation
  • Quality Standards
  • Order and Refund Processing
  • Group and Individual Instruction

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional

Timeline

Associate

Amazon
05.2022 - Current

Restaurant Host

Snack Mania
07.2021 - 03.2022

Learning Ambassador

Amazon
09.2020 - 07.2021

Supervisor and Costumer Service

Seabras Supermarket
04.2019 - 08.2020

Associate of Arts - Liberal Arts And Sciences

Essex County College

High School Diploma -

East Side High School

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Maria Sotelo