Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Soto

Dallas

Summary

Dynamic customer service professional with a proven track record at Bibbentuckers, excelling in active listening and critical thinking. Successfully resolved escalated issues and mentored new hires, enhancing team performance. Leveraging in-depth product knowledge, I consistently delivered tailored recommendations, ensuring customer satisfaction and loyalty. Proficient in order fulfillment and Google Suite.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Service Representative, Tagging

Bibbentuckers
06.2002 - 01.2025
  • Addressed customer inquiries regarding products, services, and company information.
  • Acquired in-depth product knowledge to deliver tailored recommendations for customers.
  • Conducted thorough inspections of garments to ensure price accuracy and quality consistency.

Customer Service Representative, Tagging

Avon Cleaners
10.1996 - 05.2002
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.


Education

GED -

North Dallas HS
Dallas, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Order fulfillment
  • Google suite course

Certification

  • Licensed life insurance agent - [01/2025 to 02/2025]
  • Google suite Training - [ 02/2025 to 04/2025]

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Customer Service Representative, Tagging

Bibbentuckers
06.2002 - 01.2025

Customer Service Representative, Tagging

Avon Cleaners
10.1996 - 05.2002

GED -

North Dallas HS

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