Hi, I’m
Maria Suazo Mejia
Miami,FL
Summary
Dynamic and results-driven professional with extensive experience at Hilton, excelling in customer service and problem-solving. Proven track record of enhancing guest satisfaction and fostering relationships, utilizing strong organizational skills and effective cash handling. Committed to delivering exceptional hospitality and creating memorable experiences for clients.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Diligent [Desired Position] with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Friendly candidate with passion for providing excellent customer service.
Overview
3
years of professional experience
Work History
Hilton
Front Desk Agent
08.2024 - Current
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
Foot Locker
Sales Agent
09.2022 - 02.2023
Job overview
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of products or services to promote sales.
Education
Greenspring High SchoolMiami, FL
High School Diploma
05-2026
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Housekeeping
- Reservations
- Marketing
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Provided hotel guests with a weekly list of resort activities at check-in which resulted in a [Number]% decrease in front desk calls.
- Assisted concierge with special projects, completing tasks ahead of schedule.
Timeline
Front Desk Agent
Hilton
08.2024 - Current
Sales Agent
Foot Locker
09.2022 - 02.2023
Greenspring High School
High School Diploma
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