Maria Teniente-Tovar
Houston
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
Work History
Store Manager
Title Max
02.2023 - 12.2024
- Effectively mentor and assist with employee training and development
- Increase profitability through customer development, referrals, community involvement, and marketing.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, and Powerpoint)
- Familiar with Salesforce system
- Assist account management and recovery processes.
- Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Assistant Manager
Hobby Lobby
10.2015 - 12.2022
- Manage a team of at least 25 people in a fast paced environment
- Optimized store displays and appearance via strategic merchandising.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed point of sale opening and closing procedures.
Hostess
Lupe Tortillas
10.2010 - 05.2011
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH11-2025
Skills
- Hourly shift management
- Store operations oversight
- Personnel development
- Operational budgeting
- Cold calling
- Bilingual in English and Spanish
Accomplishments
- Exceeded monthly store sales goals 3 months in a row.
- Achieved top performing and growing store of the company.
Languages
Spanish
English
Timeline
Store Manager
Title Max
02.2023 - 12.2024
Assistant Manager
Hobby Lobby
10.2015 - 12.2022
Hostess
Lupe Tortillas
10.2010 - 05.2011
Associate of Science - Business Administration
Southern New Hampshire University
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