Maria Tirado
Overview
15
15
years of professional experience
Work History
Lead Transportation Security Officer
DHS- Transportation Security Administration
Chicago, IL
04.2023 - Current
- Implementing security screening procedures in accordance with TSA objectives and directives.
- Responding to breaches of security and emergency situations.
- Assisting with investigations of incidents and preparing incident reports or other documents that convey required information.
- Identified, distributed, and balanced workloads and tasks among employees according to established workflow and skill level to optimize team performance.
- Modified task assignments to meet established priorities.
- Trained team members and monitored work status and progress, representing the team in communications with supervisors to secure necessary resources.
- Provided input to supervisors and managers on human resources matters, including employee performance, promotions, reassignments, and awards to support effective decision-making.
- Mentored individuals from diverse backgrounds by adjusting in various teaching styles and methods.
- Fulfilled responsibilities in federal employment
Transportation Security Officer
DHS - Transportation Security Administration
Chicago, IL
05.2015 - Current
- Engaged in threat defense activities, enhancing security measures for aviation and other transportation modes.
- Screened all passengers, baggage, and cargo according to standard procedures using technology and techniques.
- Make independent, secure decisions based on intuition, experience, observations and critical thinking skills.
- Contributed to federal operations, supporting mission objectives and compliance with safety regulations.
- Demonstrated multi-tasking skills by managing various tasks and responsibilities across multiple work sites.
National Deployment Force
DHS- Transportation Security Administration
Chicago, IL
10.2021 - 03.2024
- Complied with TSA SOPs, policies, and procedures, demonstrating proficiency in each task relevant to the NDF Officer's role.
- Understand and comply with all guidance and procedures outlined in the NDO Handbook for NDF Officers, as well as all other guidance distributed by the NDO.
- Led NDF Deployment of Contact (DPOC) or NDF Team Lead roles as requested by NDO, while executing STSO, LTSO, and TSO duties.
- It is imperative that we deploy with little or no advance notice.
- Endure deployments that will cause extended separation from family, friends and pets.
- Endure exposure to widely different environmental conditions, climates, changes in altitude, and areas that may affect allergies.
- While TDY, work various schedules and irregular hours as requested to meet operational and emergency requirements.
- Utilized various computer software and applications to streamline processes and improve work efficiency.
- Maintained compliance with federal job standards and protocols, ensuring operational readiness.
Cashier
PetSmart
Chicago, IL
08.2014 - 11.2016
- Processed transactions quickly and efficiently - Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues.
- Assisted customers with purchase recommendations and answered general inquiries to enhance their shopping experience.
- Addressed concerns of upset guests, researching and resolving issues promptly.
- Demonstrated proficiency in managing telephone inquiries within high-volume environment.
Lockbox File Clerk
J.P Morgan Chase
Chicago, IL
04.2014 - 03.2015
- Process and file government paperwork/documents in a high-production environment while validating Sensitive Security Information for accuracy.
- Accurately enter data from paper files to electronically.
- Demonstrated teamwork by adapting to changing work priorities, fostering a positive environment, and facilitating communication among diverse groups.
- Supported team operations by efficiently managing essential clerical tasks.
- Contributed to cross-training initiatives by performing various supportive tasks within the team.
Cashier
Petco
Chicago, IL
05.2014 - 07.2014
- Enhanced customer satisfaction through effective communication and organizational skills.
- Facilitated employee-management communication regarding customer satisfaction and concerns.
- Organized and prioritized job-related tasks to improve team responsibilities and resolve departmental issues.
Customer Service
Prospect Airport Service
Chicago, IL
11.2011 - 12.2013
- Thrived in challenging, time-constrained environment, ensuring high levels of customer satisfaction.
- Managed inbound flights, facilitated passenger connections, processed check-ins, and coordinated outbound flight boarding.
- Participated in communication focus groups, enhancing dialogue between managers, supervisors, and front-line employees.
Education
High school diploma or equivalent -
Wilbur Wright College
Chicago, IL, United States12-2017
High school diploma or equivalent -
Carl Schurz Highschool
Chicago, IL, United States07-2011
Skills
- Security screening and threat assessment
- Passenger screening techniques
- Behavioral observation
- Emergency preparedness
- De-escalation strategies
- Employee training and mentoring
- Multi-tasking abilities
- Decision making
- Attention to detail
- Problem solving
- Effective communication
Work Schedule
- Full-time
- Part-time
Job Type
- Permanent
- Temporary
- Detail
- Seasonal
- Summer
Timeline
Lead Transportation Security Officer
DHS- Transportation Security Administration
04.2023 - Current
National Deployment Force
DHS- Transportation Security Administration
10.2021 - 03.2024
Transportation Security Officer
DHS - Transportation Security Administration
05.2015 - Current
Cashier
PetSmart
08.2014 - 11.2016
Cashier
Petco
05.2014 - 07.2014
Lockbox File Clerk
J.P Morgan Chase
04.2014 - 03.2015
Customer Service
Prospect Airport Service
11.2011 - 12.2013
High school diploma or equivalent -
Wilbur Wright College
High school diploma or equivalent -
Carl Schurz Highschool