Maria Tonche
Dallas,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Amigos Meat Distributors through expert resolution of complex inquiries in both English and Spanish. Skilled in data entry and administrative support, adept at maintaining high-quality service delivery and resolving disputes promptly. Demonstrates Spanish fluency and customer service knowledge.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amigos Meat Distributors
04.2018 - 09.2021
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Mantained customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Took Incoming customer orders and submitted for processing
- Assisted HR and General manager with Various daily tasks as assigned
Customer Service Representative
Nogales Produce
10.2015 - 06.2016
- Assisted customers by taking orders over the phone.
- Assisted with invoice discrepancies.
Manager
Arroyo Vista Apartments
11.2012 - 08.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Customer Service
- Data Entry
- Spanish Fluency
- Administrative and Office Support
Timeline
Customer Service Representative
Amigos Meat Distributors
04.2018 - 09.2021
Customer Service Representative
Nogales Produce
10.2015 - 06.2016
Manager
Arroyo Vista Apartments
11.2012 - 08.2015
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