Maria Torres
Dallas,TX
Summary
Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Worker
Staples
Coppell, TX
09.2021 - Current
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Resolved issues quickly to maintain productivity goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized work to meet demanding production goals.
- Picked product from fulfillment center stock according to picklist and organized on cart.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Maintained high level of health and safety standards.
- Picked and packed order items.
Order Picker
Dicker Staffing Services
Dallas, TX
01.2021 - 07.2021
- Label boxes and scanned orders and pick and pack the product
- Check that all the items on the List are packed in the box
- Before is shipped
- Make sure the area is clean.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Cashier/Customer Service
Lowe's Home Improvement
Irving, TX
11.2018 - 03.2019
- I'm a bilingual associate that worked as a outside Garden, Cashier
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Lab Tech
Walmart Optical Lab
Dallas, TX
04.1999 - 03.2003
- Worked in the production line, washing, polishing and fining Lenses
- Worked in quality Department.
- Scanning and sorting by due day
- Helped in Shipping Department.
Education
High school diploma - General Studies
Nimitz High School
Irving, TX06.1998
Skills
- Issue and Complaint Resolution
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Order and Refund Processing
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Establishing and Maintaining Customer Relationships
Certification
Warehouse Experience (4 years)
Packaging (4 years)
Cash Handling (3 years)
Cashiering (3 years)
Bilingual (10+ years)
RF Scanner
Pallet Jack
Order Picking
Order Picker
Languages
Timeline
Production Worker
Staples
09.2021 - Current
Order Picker
Dicker Staffing Services
01.2021 - 07.2021
Cashier/Customer Service
Lowe's Home Improvement
11.2018 - 03.2019
Lab Tech
Walmart Optical Lab
04.1999 - 03.2003
High school diploma - General Studies
Nimitz High School