MARIA TORRES
Phoenix,Arizona
Summary
Bilingual Medical Receptionist with over [10] years of experience in medical office. Excellent skills managing appointment system to maximize revenues. Hardworking with abilities in reception and clerical position prepared to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Specialty Care Coordinator
Children's Rehabilitative Services
02.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Process internal and External referrals for Audio, Ent, Aug Comm clinics
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Obtain Prior Authorizations from Insurances
Front Office Receptionist
Valley Primary Care Physician's
09.2020 - 10.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Collected copay's, saw over 40 patient's in a day
Front and Back Office Medical
Pediatras Arizona
10.2017 - 04.2020
- Documented patient information in EMR and prepared paperwork for [Job titles].
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Assisted physicians and nurses with clinical procedures such as Flu shots, urine test.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Medical records
- Helped with referrals
OR Assistant
Scottsdale Liberty Hospital
08.2016 - 10.2017
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepared operating rooms for surgery
- Helped transferred patients to recovery room after surgery
Education
No Degree - Phlebotomy Certificate
Brookline College
Phoenix, AZHigh School Diploma - undefined
Sunnyside High School
Tucson, AZ05.2001
Skills
- Operational Requirements
- Medical Report Preparation
- Front Desk Operations
- Critical Thinking
- HIPAA Guidelines
- Reminder Calls
- Patient Referral
- Referral Verification
- Prior Authorizations
- Benefits Verifications
LANGUAGES
Spanish
Professional Working
Timeline
Specialty Care Coordinator
Children's Rehabilitative Services
02.2022 - Current
Front Office Receptionist
Valley Primary Care Physician's
09.2020 - 10.2021
Front and Back Office Medical
Pediatras Arizona
10.2017 - 04.2020
OR Assistant
Scottsdale Liberty Hospital
08.2016 - 10.2017
High School Diploma - undefined
Sunnyside High School
No Degree - Phlebotomy Certificate
Brookline College
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