Maria Tortolero
Davenport,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership at Seven Dwarfs. Proven ability to enhance customer satisfaction through effective problem resolution and staff training. Skilled in inventory management and fostering a collaborative work environment, consistently exceeding sales goals and improving operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Seven Dwarfs
Kissimmee, FL
11.2020 - Current
- Assisted in daily operations and administrative tasks to support team efficiency.
- Coordinated scheduling and communication among team members to enhance workflow.
- Supported management in inventory tracking and supply chain processes.
- Participated in training sessions to learn company policies and operational procedures.
- Helped maintain cleanliness and organization of workspaces for optimal productivity.
- Managed customer inquiries effectively, ensuring positive experiences and satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier-bartender
Island H20
Kissimmee, FL
2019 - 2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Lobby Attendant
Marriot Hotel
Winter Garden, FL
2016 - 2019
- Maintained cleanliness and organization of lobby area to enhance guest experience.
- Assisted guests with check-in processes, providing exceptional customer service.
- Monitored lobby operations, ensuring adherence to safety and security protocols.
- Collaborated with front desk team to resolve guest inquiries and issues efficiently.
- Organized and arranged lobby furnishings for optimal guest comfort and accessibility.
- Provided information about hotel amenities and local attractions to enhance guest satisfaction.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
- Collaborated with front desk staff to ensure smooth communication regarding guest arrivals and departures.
- Ensured appropriate staffing levels during peak times by adjusting work schedules according to business demands.
- Received commendations from management for consistently going above and beyond in assisting guests with special requests or needs.
- Supported hotel revenue goals by promoting available services such as restaurant reservations or spa appointments during interactions with guests in the lobby area.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Handled emergency situations to maintain safety of staff and customers.
Education
Bachelor of Science -
Juan Pablo Pérez Alfonzo
Venezuela Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Conflict resolution
Employee scheduling
Sales growth
Meeting facilitation
Multitasking and organization
Team collaboration
Scheduling and planning
Inventory management
Teamwork and collaboration
Computer skills
Problem resolution
Organizational skills
Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Seven Dwarfs
11.2020 - Current
Cashier-bartender
Island H20
2019 - 2020
Lobby Attendant
Marriot Hotel
2016 - 2019
Bachelor of Science -
Juan Pablo Pérez Alfonzo