Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Trcka

Appleton

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and effectively apply new skills in dynamic environments. Committed to leveraging these strengths to drive team success and contribute to overall organizational growth and innovation. Eager to embrace new challenges that foster personal and professional development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of Admissions

Edenbrook of Appleton
09.2023 - 07.2025
  • Manage and supervise admission staff.
  • Manage inquiry process.
  • Handle injury calls from hospitals, families, etc., and provide appointments that include a presentation, tour, and closing.
  • Compile and distribute admissions papers.
  • Ensure all papers are properly filled out and put into the system.
  • Directed admissions team, fostering a collaborative environment to achieve departmental goals.
  • Established relationships with community organizations to expand referral networks and partnerships.
  • Build and maintain relationships with hospital accounts.
  • Maintain knowledge of Medicare and Medicaid regulations.
  • Maintain model rooms for tours.
  • Participate in meetings to alert appropriate staff members of projected admissions, rooms changes, discharges and appointments/tours.
  • Create prior authorizations to the appropriate insurance company for obtaining authorization for patients.
  • Screens and reviews potential admissions. Collaborates with the clinical team to identify care goals to ensure that adequate resources, environments, and services can be provided to prospective patients. Provides resources for alternative placement when necessary.
  • Works with Administrator, Director of Nursing, clinical team, and regional leadership in decision making process for admissions.
  • Acts as the initial contact for health care discharge planners, families and other responsible parties to respond to admissions referrals. Promptly responds to all referrals and inquiries. May require responding after hours or on weekends.
  • Demonstrates Core Values of Respect, Integrity, Commitment, and Trust.
  • Maintains a safe and secure working environment and practices safe working habits.
  • Protects privacy and confidentiality of information pertaining to residents, team members, the department/center/community, and company information and records.
  • Coordinates the admission process of each new patient including initial screening, admission paperwork, communicating with all departments to prepare for new admission, and ensuring patient room is ready before the patient arrives.
  • Establishes and maintains professional relationships with community members, hospital leadership, discharge coordinators, case managers, physicians, senior living communities, senior centers, and all other admission sources to generate consistent admissions and repeat referral sources.
  • Ensure accurate verification of all insurance benefits, and entry other new or updated insurance information for new admissions.
  • Work closely with prior authorization coordinators with different insurance companies.
  • Insurance verification experience.
  • Demonstrates attention to detail.

Social Service Assistant

Edenbrook of Appleton
09.2022 - 09.2023
  • Keep accurate, updated, organized records after every patient visit to ensure that there are no undocumented breaks between treatments or visits.
  • Answer questions about benefits that are available to individuals, or refer them to the correct organization to get help.
  • Conduct psychosocial assessments to determine patients’ mental, emotional and social needs and status.
  • Mental and emotional health support, including past and present psychological conditions.
  • Provide behavioral health support and resources.
  • Obtain social, financial, familial, educational and occupational history and current situation.
  • Medical and mental health treatment history.
  • Current medications and adherence to treatment plans.
  • Provide care coordination including completing psychosocial assessments to inform the larger treatment team of a patient’s needs.
  • Coordinate discharge planning for long and short term patient’s when the time comes for them to return into the community.

Barista Lead

Copper Cup
07.2019 - 01.2022
  • Took coffee, food, and other beverage order's and prepared them for customers quickly and effectively.
  • Maintained a clean and professional appearance and dining area for guest satisfaction.
  • Delivered excellent customer service and prompt food and beverage delivery.
  • Washed dishes and restocked the bar line for continued fast service capabilities.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Maintain equipment inventories and keep inventory records.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Order, receive, or stock supplies or retail products.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Receive and process customer payments
  • Coordinate daily tasks among team.
  • Oversee trainee onboarding checklists for trainees.
  • Monitor trainee and barista development.
  • Do quality checks regularly on barista and trainee drinks.
  • Assist with training.

Caregiver

Gogebic Medical Care Facility
02.2019 - 06.2019
  • Worked to improve patient outlook and daily living through compassionate care
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
  • Provided basic care for elderly patient
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
  • Laundered clothing and bedding and changed linens to prevent spread of infection
  • Delivered high-quality, geriatric care to private client
  • Engaged client in physical and mental activities to sustain quality of life

Retail Sales Associate

Dunham's Sports
09.2016 - 01.2019
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Demonstrate use or operation of merchandise.

Cashier

Giovanoni True Value
05.2017 - 07.2018
  • Supervised others and provided on-the-job training
  • Assisted customers by providing information and resolving their complaints
  • Answered customers' questions, and provided information on procedures or policies
  • Requested information or assistance using paging systems

Education

Associate of Arts - Criminal Justice

Gogebic Community College
Ironwood, MI

High School Diploma - undefined

Hurley High School
Hurley, WI
05.2016

Skills

  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Strong communication skills
  • Rapid learner
  • Proficient in team collaboration
  • Strong leadership and organizational skills
  • Strong multitasking skills
  • Point Click Care experience
  • Extensive experience with Epic
  • Compliance monitoring
  • Collaborative Problem-solving
  • Admissions management
  • Admissions oversight

Certification

  • Responding to Emergencies Adult and Pediatric First Aid/CPR/AED certified by American Red Cross
  • ServeSafe Food Handler

Timeline

Director of Admissions

Edenbrook of Appleton
09.2023 - 07.2025

Social Service Assistant

Edenbrook of Appleton
09.2022 - 09.2023

Barista Lead

Copper Cup
07.2019 - 01.2022

Caregiver

Gogebic Medical Care Facility
02.2019 - 06.2019

Cashier

Giovanoni True Value
05.2017 - 07.2018

Retail Sales Associate

Dunham's Sports
09.2016 - 01.2019

High School Diploma - undefined

Hurley High School

Associate of Arts - Criminal Justice

Gogebic Community College

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