Maria Wallace
San Antonio,TX
Summary
Versatile and results-oriented professional with a well-rounded background in hospitality, manufacturing, IT, and call center operations. Over three months of experience as a cocktail server, excelling in customer service, POS system operations, and alcohol safety. Adept at handling check and pay processing and managing to-go orders efficiently. As a former welder at Toyota, gained hands-on experience in fabrication and production safety. In IT, worked as an analyst in the Philippines, specializing in technical support, troubleshooting, and data analysis. Additionally, brings valuable experience as a call center agent, providing excellent customer support, resolving inquiries, and ensuring customer satisfaction in a high-volume environment. Known for strong attention to detail, problem-solving skills, and a commitment to delivering high standards of service across all roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cocktail Server
Little Woodrows
07.2024 - 10.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Welder
Toyotetsu TTTX
03.2023 - 12.2023
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
Server
Golden Wok
03.2020 - 02.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served food and beverages promptly with focused attention to customer needs.
IT Analyst/Inbound Call Center Representative
IQor SM Clark
01.2019 - 02.2020
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Organized system operating procedures to strengthen controls.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Internet Technology/Business Class
Comteq College
Olongapo City, SBMA Philippines06.2019
High School Diploma -
Alternative Learning System
Kalalake National High School, Olongapo PH06.2017
Skills
- Data Analysis
- Technical Support and Assistance
- Speed and Efficiency
- Exceptional customer service
- Efficient multitasking
- Attention to Detail
- Organizational Skills
- Analytical Thinking
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Tagalog
Full Professional
Timeline
Cocktail Server
Little Woodrows
07.2024 - 10.2024
Welder
Toyotetsu TTTX
03.2023 - 12.2023
Server
Golden Wok
03.2020 - 02.2023
IT Analyst/Inbound Call Center Representative
IQor SM Clark
01.2019 - 02.2020
No Degree - Internet Technology/Business Class
Comteq College
High School Diploma -
Alternative Learning System
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