Maria Urdaneta
Orem
Summary
Dynamic customer service professional with a proven track record at Vsfautoauctions.com, excelling in conflict resolution and follow-up communication. Recognized for enhancing customer satisfaction through innovative problem-solving and effective team collaboration. Committed to delivering exceptional service and fostering strong customer relationships in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Vsfautoauctions.com
Dallas
02.2020 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Delivery Driver
Amazon
Orem
04.2021 - 12.2024
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Ensured accurate completion of all paperwork associated with deliveries.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Retail Sales Associate
Burlintog
Orem
09.2018 - 03.2019
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Laws - General Studies
Rafael Belloso Chacin
Venezuela07-2012
Skills
- Customer service
- Conflict resolution
- Follow-up communication
- Customer relationship management
- Team collaboration
- Product knowledge
- Retail marketing
- Organizational skills
- Decision-making
- Customer consulting
- Problem-solving
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Delivery Driver
Amazon
04.2021 - 12.2024
Customer Service Representative
Vsfautoauctions.com
02.2020 - Current
Retail Sales Associate
Burlintog
09.2018 - 03.2019
Bachelor of Laws - General Studies
Rafael Belloso Chacin