Maria Valencia
Orlando,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service, sales, operations management. Demonstrate exceptional communication, problem-solving, and organizational skills. Known for building strong customer service relationships, fostering a positive team environment, and consistently meeting and exceeding performance goals. Adept at handling high-volume transactions and adapting quickly to new challenges.
Overview
9
9
years of professional experience
Work History
Bank Teller
Wells Fargo
Orlando, FL
09.2023 - Current
- Processed customer transactions, including deposits, withdrawals, transfers and check cashing, ensuring accuracy and compliance with bank policies.
- Providing excellent customer service to existing customers, successfully increasing cross-selling opportunities.
- Assisted with opening and closing procedures, including vault management and end of day reconciliations.
- Balanced cash drawer daily, consistently maintaining a balanced cash count with minimal discrepancies.
Samsung Experience Consultant
2020COMPANIES
ORLANDO, FL
08.2021 - 01.2023
- Provided in depth knowledge and troubleshooting support for mobile devices, catering customer satisfaction.
- Collaborated with team management to enhance customer experience and meet sales goals.
- Maintained customer records and processed transactions efficiently using POS systems.
Sales Representative
T-Mobile
West New York, NJ
05.2019 - 06.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Reviewed monthly performance against targets set by management team.
Customer Service Representative
Best Buy
Secaucus, NJ
01.2016 - 04.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05.2015
Skills
- Customer service Excellence
- Team Leadership
- Detail-Oriented
- Cash handling & Financial Transactions
- Multitasking & Time Management
- Sales & Relationship Building
Timeline
Bank Teller
Wells Fargo
09.2023 - Current
Samsung Experience Consultant
2020COMPANIES
08.2021 - 01.2023
Sales Representative
T-Mobile
05.2019 - 06.2021
Customer Service Representative
Best Buy
01.2016 - 04.2019
High School Diploma -
Lake Nona High School