Maria Vargo
Dedicated customer service professional with 6+ years in the service industry. Worked up from hosting and transitioned into serving and bartending. Experienced in curating a positive guest experience and skilled in working in a collaborative work environment. Dependable, hardworking, reliable and punctual.
Work History
Server/Bartender
3 Years 1 Month-Greeted tables with warmth and positivity
-Recommended specials, drinks, appetizers, entrees, and specific pairings to increase guest satisfaction and check averages
-Memorized the menu to ensure accurate knowledge on prices, available substitutions, and specials
-Accommodated guests with food allergies, special requests, or preferences
-Managed large parties, a full section, and bar guests orders with efficiency and accurate POS entry
-Prepared specialty drinks, cocktails, and draft beverages promptly and according to recipe
-Kept open communication with back of the house staff to ensure accurate orders and resolve order issues/changes
-Managed accurate cash, card, and tip transactions, along with ID checks
-Kept bar stocked with correct liquor, fresh cut fruit for garnishes, and batch mixes, and server stations sanitized and organized
-Assisted other servers/bartenders by running food, making drinks/salads, or picking up tables
-Completing end of shift side work and rolling silverware
-Resolved guests concerns/problems with positive attitude and professionally
-Maintained relationships with regulars by engaging in friendly conversation and memorizing their orders
Host
6 Years 2 Months-Greeted guests promptly with a smile and seated guests in a timely manner to keep up with the flow of business
-Managed the POS system and provided an accurate waitlist, reservations, table rotation, and real time floor updates
-Answered phones, answered guests questions, took call ahead reservations, and accounted for guests special requests
-Communicated with other hosts, servers, bartenders and managers regularly to balance pacing of seating to ensure efficient service
-Bussed tables, monitored bathroom checks, and kept the front of the house clean and organized
-Handled high pressure situations patience and composure
-Helped train new hosts learn proper guest greetings, floorplan, seating rotation, and how to used the POS system
-Supported servers and take out staff by bagging orders, running food, and making salads/grabbing drinks