Maria Vasques
Watertown,MA
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at Ben & Jerry's. Excelled in staff supervision and money handling, reducing discrepancies significantly. Skilled in fostering team motivation and ensuring compliance, contributing to a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Ben & Jerry's
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Shift Leader
Dunkin' Donuts
01.2021 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Dunkin' Donuts
07.2020 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Watertown High School
Watertown, MA06.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Compliance understanding
- Policy Enforcement
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Manager
Ben & Jerry's
03.2022 - Current
Shift Leader
Dunkin' Donuts
01.2021 - 03.2022
Barista
Dunkin' Donuts
07.2020 - 12.2021
High School Diploma -
Watertown High School
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