Maria Vega
Grand Prairie,TX
Summary
Smart individual with compensation plan development experience. Multitasking Compensation Analyst knowledgeable in labor costs and working closely with various other personnel to achieve initiatives.
Overview
16
16
years of professional experience
Work History
Compensation Specialist
JPMorgan Chase & Company
2013.04 - Current
- Increased transparency in compensation decisions by developing clear communication materials for managers and employees.
- Served as a subject matter expert on incentive and compensation issues, providing guidance to colleagues throughout the organization.
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
Researched and analyzed emails request and corrections via OCS - Improved data accuracy by conducting regular audits of sales compensation data and addressing discrepancies.
- Streamlined sales commission processes, leading to more accurate and timely payouts for employees.
- Contributed to a positive work environment by sharing best practices and knowledge with colleagues, fostering teamwork, and continuous improvement.
Assistant Manager
JPMorgan Chase, JPMorgan Chase & Co
2011.01 - 2013.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored security to protect employees, customers and property.
Lead Teller
JPMorgan Chase, JPMorgan Chase & Co
2009.05 - 2011.01
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Answered inquiries regarding checking and savings accounts and other related products.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Identified potential needs through observation, questioning, and listening.
Teller
JPMorgan Chase, JPMorgan Chase & Co
2008.03 - 2009.05
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Nimitz High School
Irving, TX05.2000
Skills
- Employee Relations
- Data analysis proficiency
- Sales Incentive Plans
- Collaboration and Teamwork
- Verbal and written communication
- Attention to Detail
- Staff Support
- Analytical mindset
Languages
Spanish
Native or Bilingual
Timeline
Compensation Specialist
JPMorgan Chase & Company
2013.04 - Current
Assistant Manager
JPMorgan Chase, JPMorgan Chase & Co
2011.01 - 2013.04
Lead Teller
JPMorgan Chase, JPMorgan Chase & Co
2009.05 - 2011.01
Teller
JPMorgan Chase, JPMorgan Chase & Co
2008.03 - 2009.05
High School Diploma -
Nimitz High School
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