Maria Victoria
Long Beach,CA
Summary
Flexible Customer Service Representative offering 10+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
16
16
years of professional experience
Work History
Customer Call Center Representative
Ability Answering Service
04.2022 - 07.2022
- Resolved customer complaints and addressed emergency requests and needs.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Answered up to 60 incoming calls in busy, fast-paced global call center.
Recruiter Specialist
Sync Staffing
11.2021 - 03.2022
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Cultivated in-depth understanding of Industry trends and hiring desires.
- Verified applicant references and employment details.
Job Developer
Volunteer of america Greater Los Angeles
Compton, CA
06.2020 - 07.2021
- Assisted veterans in preparing forms, documents and applications for benefits.
- Collaborated with other professionals to assess client needs.
- Documented services and collected required data for evaluation.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Provided information to access financial assistance, legal aid or housing.
- Advised on policy development and assisted in community program implementation.
Customer Service Representative
JobSource
03.2020 - 11.2020
- Translated services for 10-person team to serve Spanish-speaking customer needs.
- Consulted with Customers to determine best methods to resolve service and employment placement needs
- Assist employees with complaints and grievance forms to provide for upper management review.
- Assist customers with employment applications to best fit profile company hiring needs for through staffing agency.
- Identified Staffing needs for each individual contract within Agency rooster and provide calls to potential candidates within internal database system to fulfill staffing order.
- Distribute payroll checks to personnel/
Price Verifier
Macy's
10.2018 - 02.2020
- Replenished inventory with focus on addressing customer needs.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Helped customers complete purchases, including processing payments and bagging items.
Cashier
Burger King
08.2006 - 08.2011
- Restocked workstation with supplies and communicated out of stock items to management.
- Processed credit card payments and gave counter slips to customers for signatures.
- Mastered point-of-service (POS) computer system for automated order taking.
- Accurately made change for cash transactions.
Education
GED -
Long Beach Public Library
Long Beach12.2020
Certificate - Medical Billing
Advance College
South Gate2010
Some College (No Degree) - Child Development
El Camino Compton College
ComptonSkills
- Microsoft
- Records management systems
- Bilingual: Spanish/English
- Database entry
- Payment Processing
- Customer Service
- Appointment Scheduling
- Call Center Operations
Timeline
Customer Call Center Representative
Ability Answering Service
04.2022 - 07.2022
Recruiter Specialist
Sync Staffing
11.2021 - 03.2022
Job Developer
Volunteer of america Greater Los Angeles
06.2020 - 07.2021
Customer Service Representative
JobSource
03.2020 - 11.2020
Price Verifier
Macy's
10.2018 - 02.2020
Cashier
Burger King
08.2006 - 08.2011
GED -
Long Beach Public Library
Certificate - Medical Billing
Advance College
Some College (No Degree) - Child Development
El Camino Compton College
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