MARIA VILLAFANA
Summary
Passionate and self-motivated professional bringing proven leadership,
excellent operations, Team Building, Bilingual Communications, Strategic planning, and management skills. Motivated to learn, grow, and excel.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Badging Administrator
The Beck Group
11.2021 - Current
- Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support badging documents.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies are available while minimizing waste and unnecessary spending.
- Conduct Beck/AT&T NAT Safety Training Classes.
- Issue ID Badges
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared and mailed invoices to subcontractors, processed payments, and documented account updates.
- Maintained up-to-date subcontractors contact information, enabling effective communication regarding account status and payment inquiries.
Document Management Specialist
Visiting Physicians Association
09.2020 - 11.2021
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Maintained patient charts and accurately recorded new information.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Record Processing Manager
HealthMark Group
07.2015 - Current
- Professional Development: ROI Specialists (8 months), Record Processing Team Lead (1 year), Record Processing Manager (3 years & 8 months)
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Strategically planned methods to achieve operational goals and targets
- Received and processed medical records requests
- Actively reviewing accounts and Work Queues daily to ensure client expectation is being met for speed and accuracy
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Established operational objectives and work plans and delegated assignments to employees.
- Established standards for selection, and termination of staff
- Obtained information by contacting appropriate personnel or patients
- Require to have deep understanding of all clinic and hospital EMR's, PM, PAC's system
- Assist as needed in overflow of processing during unexpected high-level volume period. Provide coverage
Front Desk/Receptionist
TROPHY FITNESS CLUB FRONT DESK/RECEPTIONIST
06.2014 - 07.2015
- Enrolling/registering new clients, checking members in
- Customer Service: Incoming and outgoing calls
- Maintained solid knowledge base of gym locations and services by also marketing
- Contributed to operation of clean, friendly and well maintained health club
- Performed inventory and restocking assignments as necessary
Education
Certified CNA - Certified Nursing Assistant
Medical Career Training
Bedford, TX2015
High School Diploma -
North Garland High School
Garland, TX2011
Skills
- Strong time management Skills, Organized managerial style
- Analytical Skills
- Bilingual- English/Spanish
- Computer proficiency, Office 360 knowledge
- Type 50 WPM
- KPI strategy skills
- Employee hiring and retention
- Knowledge of multiple medical systems
- Data Entry
- Employee training and development
- Customer Service Representative
- Medical terminology knowledge
Certification
- HIPAA Certified
- Basic Life Support (BLS)- American Red Cross. Credential ID: 0XUNU7
- Blood Donor - Red Cross Blood Services. Credential ID: 41MEKJC
- Certified Nursing Assistant (CNA Nursing) Expired
Timeline
Security Badging Administrator
The Beck Group
11.2021 - Current
Document Management Specialist
Visiting Physicians Association
09.2020 - 11.2021
Record Processing Manager
HealthMark Group
07.2015 - Current
Front Desk/Receptionist
TROPHY FITNESS CLUB FRONT DESK/RECEPTIONIST
06.2014 - 07.2015
Certified CNA - Certified Nursing Assistant
Medical Career Training
High School Diploma -
North Garland High School