Maria Villalobos
Antioch,TN
Summary
Motivated employee with desire to take on new challenges. Personable professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
CNA Insurance
Nashville, TN
02.2022 - 01.2024
- Served as direct support to manager and commercial officer
- Experienced in calendar scheduling for travel and meetings
- Responsible for various report pulling and processing for manager meetings
- Assisted staff members with questions regarding licensing processes and documents
- Liaison between various departments
- Problem-solving between departments when information is needed or missing
- Responsible for organization and forwarding of documents
- Experience with Salesforce, using Excel sheets to organize data, and Microsoft Office
- Constantly inputting and retrieving data on Excel to help keep track of business and improvements
- Assisted in processing expense reports and supplier requests
- Coordinated office events and guests
- Maintained record of office supplies and restocked when needed.
Insurance Agent
El Bronco Insurance agency
Nashville, TN
02.2015 - 02.2022
- Quoting, endorsing, binding, and payment processing for policies
- Constantly face to face with people and required to quickly find solutions to problems within the insurance industry
- Responsible for the training of new agents and CSR's
- Use Excel daily to track of the agency's activity
- Sort through incoming mail
- Keep client files organized
- Use of excellent customer service skills daily.
Hostess
The Cheesecake Factory
Nashville, TN
09.2014 - 02.2015
- Greet all guests with genuine enthusiasm and warmth upon arrival, inform guests of their wait time, enter guest names into the computer system, show guests to their table and bid guests farewell as they leave
- Additionally performs light housekeeping duties.
Education
Some College (No Degree) - Psychology
Trevecca Nazarene University
Skills
- Spanish speaking
- Communication skills
- Customer service
- Excel
- Microsoft Word
- Problem-solving
- Multitasking
- Organization
- Call forwarding
- Client filing
- Incoming mail sorting
- Calendar Management
- Scheduling
- Office Administration
- Invoice Processing
- Expense Reporting
Certification
- Driver's License
- Property and Casualty License, 09/01/18, 04/01/22
Languages
Spanish - Fluent
Timeline
Administrative Assistant
CNA Insurance
02.2022 - 01.2024
Insurance Agent
El Bronco Insurance agency
02.2015 - 02.2022
Hostess
The Cheesecake Factory
09.2014 - 02.2015
Some College (No Degree) - Psychology
Trevecca Nazarene University
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