Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Villalobos

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Bilingual Customer Service Representative

Valor Global-AHCCCS
03.2023 - Current
  • *Perform/handle inbound and outbound customer communications via phone and email regarding AHCCCS/ Medicaid benefits
    * Review, analyze, manage Program Database accurately, categorization of documents needed for eligibility determinations, and routing appropriately. Prepare, scan and validate documents for DocuWare. Input and sort the proper documentation in Healthearizonaplus.gov.
    *Send out notices for hearings, Requests for Information (RFI), Voter Registration forms and packets that go to DES/DDD
    *Collect data from sources when applicable and register applications. Consulting with staff to ensure correct documents are mailed. *Document information from customer contact and from electronic or paper applications into Healthearizonaplus.gov..
    *Maintain various data logs.

Tax Support Specialist

Valor Global - AZDOR
03.2023 - 11.2023
  • Received Inbound calls from taxpayers with inquiries regarding individual income tax forms. Concisely communicating to TP with day-to-day available data to effectively explain basic FAQ regarding TPT Forms, Corporate Tax Forms, Withholding Forms and all other tax forms.
    •Researched complex tax issues to identify Outstanding Liabilities, Refund Offsets, and other tax implications, Data entry into CRM system,Taxpayer Advocate Service (TAS), and/or other ticketing systems to file claims for unclaimed properties,set up Payment plan Arrangement for outstanding liabilities and maintain detailed records of taxpayer claims and interactions
  • Assisted businesses with provisions and international tax issues. Assist taxpayers with daily walk through to obtain Arizona business licesnse.
  • Maintained compliance by adhering to current tax laws and regulations.

Accounting Specialist III

Fiserv
02.2020 - 01.2021
  • -Set up ACH payments
    -inbound and outbound calls- 90/100 calls daily
    -Provide payoff quotes for consumers and merchants
    -Update customer account information (i.e. address change, name change) -Add/ remove signers/ beneficiaries
    -Assist customers with online banking accounts
    -Faxing/mailing copies of checks/ payments
    -Perform Electronic Billing & Payment Solutions
    _setting up automatic payments through bill pay

Crew Team Member

Panda Express
10.2018 - 01.2019
  • Managed opening and closing shift kitchen tas.
  • Prepared food orders to support waitstaff and other team members
  • Worked in fast-paced environment with sense of urgency to serve guests quickly
  • Kept kitchen up to code for health and safety inspections.
  • Interacted with customers to address kitchen-related complaints and praise, Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Operated cash register to record transactions accurately and efficiently. Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Student Choice High School
Peoria, AZ
05.2019

Skills

Excellent interpersonal
Good bedside manner
Compassion andempathy
Patience
Problem-solving /Critical thinking
Accurate math and accounting skills
Proficient with Microsoft Office Suite or related software
Medical codes and terminology
Data entry
Record patient history
Detail orriented
Preparation softwareOffice skills

Languages

Spanish
Native or Bilingual

Timeline

Tax Support Specialist

Valor Global - AZDOR
03.2023 - 11.2023

Bilingual Customer Service Representative

Valor Global-AHCCCS
03.2023 - Current

Accounting Specialist III

Fiserv
02.2020 - 01.2021

Crew Team Member

Panda Express
10.2018 - 01.2019

High School Diploma -

Student Choice High School

Similar Profiles

CREATE PROFILE
Maria Villalobos