Maria Villarreal
Fort Worth,TX
Summary
Committed to excelling in challenging work environments with growth potential. Prioritizing the development of strong professional relationships and maintaining high work standards. Goal is to contribute skills and expertise to a dynamic team that values collaboration and innovation. Proven track record of delivering exceptional results. Adept at adapting to shifting priorities and meeting deadlines. Leveraging strong communication and problem-solving abilities to make a positive impact and drive organizational success.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Solis Mammography
01.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Clinique Counter Manager
Ulta Beauty
03.2022 - 01.2024
- Maintaining and providing comprehensive product information to customers
- Understanding and demonstrating customer care and high levels of customer service
- Displaying good listening skills to identify customer needs
- Confidently making and closing sales
- Carrying out additional duties, appropriate to grade, as and when required eg
- Acting as a buddy to new starters
- Supporting and helping colleagues with their work and getting behind company initiatives as and when they arise
- Having the ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others
Logistics Coordinator
Peloton Bicycles
03.2021 - 03.2022
- Providing 3rd Party Customer service to Peloton
- All delivery questions/concerns including interfacing with field operations, XPO and JB Hunt for new orders
- Scheduling, rescheduling, order status, damages, cancellations, order changes
- Answering phone calls and emails in a timely manner and with the proficiency to offer solutions to customers
- Commitment to adhering to a standard of quality for all calls and emails
Data Entry Accountant
Corvette Mods Auto Parts
01.2020 - 12.2020
- Working closely with the Customer Care Advisors along with the shop technicians
- Ordering parts needed to complete repairs for our customer's vehicle
- Post vendor invoice copies to tickets
- Manage and organize records and files
- Prepare relevant reports as needed
- Provide general data entry support
- Receive and label parts deliveries from vendors and Process returns parts for vendors
Education
Esthetics License -
ITS Cosmetology Academy
Hurst, Texas04.2018
High School Diploma -
Saginaw High School
Saginaw, Texas05.2010
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- Quality Assurance
Timeline
Patient Access Representative
Solis Mammography
01.2024 - Current
Clinique Counter Manager
Ulta Beauty
03.2022 - 01.2024
Logistics Coordinator
Peloton Bicycles
03.2021 - 03.2022
Data Entry Accountant
Corvette Mods Auto Parts
01.2020 - 12.2020
Esthetics License -
ITS Cosmetology Academy
High School Diploma -
Saginaw High School
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