Accomplished Patient Access Representative with a proven track record at R1 RCM, adept in HIPAA compliance and customer service. Organized and dependable candidate at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
R1 RCM
04.2016 - 07.2024
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Front Office Assistant
Tennessee Spine & Nerve Institute
09.2013 - 08.2014
Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Updated client databases regularly while maintaining accuracy in contact details comprehensively and confidentiality.
Private Caregiver
Sheila Register
01.2012 - 05.2013
Assisted clients with daily living activities for improved quality of life.
Enhanced patient comfort by providing compassionate, safe and attentive personal care.