Maria Watkins
Farmington,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, multitasking and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
06.2023 - Current
- Manually or mechanically loaded and unloaded materials from pallets, platforms, cars, or lifting devices.
- Assembled orders and packed items for shipment.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Consistently lifted materials weighing up to 50 pounds.
Call Center Customer Service Representative
Concentrix
04.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Warehouse Associate
Amazon
11.2019 - 10.2021
- Quickly prepared orders for shipment by picking, packing, and labeling over 200 packages per day.
- Carefully inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Worked safely around moving machinery.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Education
High School Diploma -
Southfield High School
Southfield, MI06.2017
Skills
- Policy and Procedure Adherence
- Problem-Solving Ability
- POS Systems Expertise
- Multi-Line Phone Talent
- Customer Engagement
- Office Equipment Proficiency
Timeline
Warehouse Associate
Amazon
06.2023 - Current
Call Center Customer Service Representative
Concentrix
04.2022 - 06.2023
Warehouse Associate
Amazon
11.2019 - 10.2021
High School Diploma -
Southfield High School
Similar Profiles
Jason DessaintJason Dessaint
L6 Store Manager at AmazonL6 Store Manager at Amazon
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Angela GovierAngela Govier
Clinical Lead Nurse OR at Trinity HealthClinical Lead Nurse OR at Trinity Health