Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Wesley

Cleveland

Summary

Excellent Underwriter with a proven track record at Progressive Insurance, excelling in risk assessment and premium setting. Recognized for exceptional organization and time management skills, I streamlined underwriting processes, enhancing customer satisfaction and reducing claim losses. Adept at data entry and fostering team collaboration, I consistently achieve business objectives while maintaining compliance.

Overview

42
42
years of professional experience

Work History

Receptionist

Nueva Luz
09.2024 - Current
  • Greeted incoming visitors and clients professionally.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Answered phone promptly and directed incoming calls to correct case managers.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Kept reception area clean and neat to give visitors positive first impression.

Insurance Underwriter

Progressive Insurance
08.1983 - 12.2021
  • Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
  • Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
  • Collaborated with agents to develop customized insurance packages, meeting specific client needs.
  • Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage.
  • Mentored junior underwriters, fostering a positive team environment focused on achieving business objectives.
  • Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
  • Maintained compliance with industry regulations and company guidelines during all underwriting activities.
  • Facilitated cross-functional team training sessions to improve understanding of underwriting principles.
  • Maintained up-to-date knowledge of industry regulations to ensure compliance in all underwriting decisions.
  • Contributed to reducing underwriting errors by enhancing quality control measures.
  • Provided expert advice on complex underwriting cases, leading to informed decision-making.
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.

Education

No Degree - Psychology

John Carrol University
South Euclid

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Nueva Luz
09.2024 - Current

Insurance Underwriter

Progressive Insurance
08.1983 - 12.2021

No Degree - Psychology

John Carrol University

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