Maria Wisa
Lebanon,TN
All progress takes place outside the comfort zone.
Michael John Bobak
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 1.5 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Lead Supervisor
Panda Express
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted positive work environment through open communication and effective conflict resolution strategies.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly, 25 orders are handled per hour.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Responsible for opening or closing store with minimal assistance from store manager
- Ensure sales floor is clean, organized, and fully stocked before opening store to customers.
Shift Manager
7-eleven
08.2022 - 06.2023
- Self-motivated, with strong sense of personal responsibility
- Worked effectively in fast-paced environments.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at register.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
- Maintained inventory of all saleable items.
Education
Associate of Science - Pre-Physical Therapy
04.2026
Skills
- Workplace Safety
- Inventory Assessment
- Employee Training
- Strong verbal and written communication
- Cash Handling
- Operations Management
- Customer Service
- Shift Scheduling
- Policy Enforcement
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Shift Lead Supervisor - Panda Express
02.2023 - Current
Shift Manager - 7-eleven
08.2022 - 06.2023
Volunteer State Community College - Associate of Science, Pre-Physical Therapy