Maria
Mora,Sussex
Summary
My name is Maria Fernanda, i am from Costa Rica, as you can see in my resume i added my customer service and some of Data entry skills that i used to do at my old job. I have been in this country for four years now, i have learn english and as my first language i speak spanish. i am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I enjoy working as a team, i am a very flexible and helpful person. I learn quick, i like to learn new things and grow as a person.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
istmo center
San Jose
07.2019 - 12.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Utilized job-related software to prepare change of address records and issue service discontinuance orders
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery
- Updated databases with new and modified customer data
- Processed orders accurately and promptly, ensuring timely delivery of goods and services
- Offered suggestions for alternative solutions if initial attempts failed
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Understood and followed oral and written directions.
Education
High School Diploma -
Liceo De Coronado San Isidro Vazquez De Coronado
12.2018
Skills
- Appointment Scheduling
- Account Updating
- Inbound and Outbound Calling
- Scheduling
- Paperwork Processing
- Customer Support
- Friendly and patient
- Responsible
- Bilingual (english and spanish)
- Flexible person
- Time management
- Communication
- Teamwork
- Interpersonal skills
- Adaptability
Timeline
Customer Service Representative
istmo center
07.2019 - 12.2020
High School Diploma -
Liceo De Coronado San Isidro Vazquez De Coronado