Maria A Linares
Summary
Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
6
6
years of professional experience
Work History
Business Owner
Lamar Coastal Cleaning
10.2021 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated 20 employees to perform daily business functions.
- Interacted well with 10 customers daily to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented comprehensive cleaning plan for entire building.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Vacation Rental Property Manager
EMMER INCORPORATED
04.2018 - 07.2023
- Introduced prospective tenants to types of units available and performed tours of premises.
- Processed project change requests and performed coverage research to handle repair issues.
- Two years of experience creating superior tenant community by upholding property through regular maintenance and addressing complaints.
- Managed 10 Cleaning crews to keep an exceptional presentation for each upcoming guest during summer season.
- Understanding the value and opinion of each guest by listening to their requests to improve costumer service.
- Created weekly reports to keep owners updated about each guest stay, especially during summer time.
- Completed departure inspections to ensure that previous guest left the property in perfect conditions.
- Created work orders to fix problems in property as such as plumbing, water damage, electricity and minor repairs when need it.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Guest Experience Specialist
Newman-Dailey Resort Properties, Inc
01.2022 - 06.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth property operations.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Coordinated household cleaning service operations and managed client relations.
Leasing Consultant / Agent
Chez Elan Apartments
11.2020 - 06.2021
- Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies.
- Maintained a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and current residents meet.
- Inspected models and "market ready" vacancies daily to ensure cleanliness.
- Answered at least 20 phone calls daily and handled each call accordingly, whether it is a prospect call, resident, service request, etc. Transfer calls to Community Manager when appropriate. Records calls in a permanent place for quick future reference.
- Maintains awareness of local market conditions and trends. Contributes ideas to the Community Manager for marketing property and improving resident satisfaction.
- Willingly participated in training provided on-site or off-site. successfully completed required training activities with passing scores.
- Physically inspects property when on grounds, picks up litter and reports any service needs to service staff. Inspected move outs and vacancies.
Business Manager
Nomesqui Cleaning LLC
09.2017 - 10.2020
- Worked with different customers and rental properties around the Emerald Coast to understand needs and provide and excellent customer service.
- Developed team communications by organizing different teams during the Summer season at different properties to provide the best cleaning service.
- Interacted with customers over the phone and at the worksite to enhance a professional communication and customer service skills.
- Created invoices, purchased supplies and balanced the budget to learn valuable financial aspects of a small business.
- Responsible for face to face estimations in order to acquire new clients.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Education
No Degree - Architectural Drafting Technology
Boston Architectural College
Boston, MAAssociate of Arts - Architecture And Design
Northwest Florida State College
Niceville, FL05.2022
Skills
- Computer Skills: Word, Outlook, Yardi
- Leading Employees
- Business Administration
- Business Development
- Property tours and inspections
- Bilingual in Spanish and English
- Budgeting
- Excellent Customer Service
- Fair housing policies
- Local market conditions
- Scheduling
- Team Building
- Leasing and sales
- Lease writing
Timeline
Guest Experience Specialist
Newman-Dailey Resort Properties, Inc
01.2022 - 06.2022
Business Owner
Lamar Coastal Cleaning
10.2021 - Current
Leasing Consultant / Agent
Chez Elan Apartments
11.2020 - 06.2021
Vacation Rental Property Manager
EMMER INCORPORATED
04.2018 - 07.2023
Business Manager
Nomesqui Cleaning LLC
09.2017 - 10.2020
No Degree - Architectural Drafting Technology
Boston Architectural College
Associate of Arts - Architecture And Design
Northwest Florida State College
Similar Profiles
Julian LinaresJulian Linares
Business Owner at LaMar Coastal CleaningBusiness Owner at LaMar Coastal Cleaning
Brooke BorgBrooke Borg
Domestic Cleaner at Midwest Coastal CleaningDomestic Cleaner at Midwest Coastal Cleaning
Joseph VillanuevaJoseph Villanueva
Cleaner Helper at Coastal CleaningCleaner Helper at Coastal Cleaning