Maria Alexandra Palacios
Anoka,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Head Food Runner
Muddy Cow
Coon Rapids, MN
07.2017 - Current
- Monitored food quality and presentation standards.
- Assigned tasks to other Food Runners when needed.
- Provided excellent customer service by attending to guests' needs quickly and efficiently.
- Responded promptly to complaints or issues raised by guests regarding their orders.
Manager
Muddy Cow
Coon Rapids, MN
07.2019 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Private Nanny/Cleaner Helper
The Conroy's
Hugo, MN
05.2019 - Current
- Provided supervision and guidance to ensure safety of children in all situations.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Inspected rooms for cleanliness prior to guest arrival.
Education
High School Diploma -
Columbia Heights Senior High School
Columbia Heights, MN06-2017
Associate of Science -
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Supervisory skills
- Customer Engagement
- Strong leadership
- Complaint resolution
- Staff Management
Languages
Spanish
Native/ Bilingual
Timeline
Manager
Muddy Cow
07.2019 - Current
Private Nanny/Cleaner Helper
The Conroy's
05.2019 - Current
Head Food Runner
Muddy Cow
07.2017 - Current
High School Diploma -
Columbia Heights Senior High School
Associate of Science -
Anoka-Ramsey Community College