Maria Alicia Lara Rivera

• Lead sales team to exceed monthly revenue targets through strategic planning and execution. Monitor store performance metrics.
• Ensure customer satisfaction mentoring sales team by the company sales philosophy, performance monitoring.
• Develop and implement training programs for new associates, enhancing product knowledge and customer engagement for maximum performance.
• Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Assist Store Manager to identify issues impacting negatively our operations. Make informed decisions for improving overall store performance.
• Acquired skills in B2B cross-brand sales to enhance customer outreach. Foster relationship with key clients, resulting in increased customer loyalty.
• B2B crossbrand trained.
• Use POS system to process sales, returns, online orders, and gift card activations.
• Become a member of the Company President’s Club on gold rank with a sales goal higher than $500,000 in less than a year.
• Create and maintain safe and secure work environment for employees (Safety monthly topic training).

• Supported SM in meeting all project deadlines by coordinating visuals, freight, operational tasks, and coaching associates.
• Engage customers with current promotions while making their shopping experience a unique one.
• Led associates in creating an exceptional customer experience while fulfilling internet orders through effective multitasking and coaching.
• Assign associates tasks in order to make our customers our number one priority been aware of each one's strengths.
• Increased 1% loyalty program results (credit card applications) by maintaining a one–on–one training with the associates, while ensuring the team met their goals on time.
• Assign associates tasks in order to make our customers our number one priority been aware of each ones strengths.
• Weekly report to Regional Manager our metrics, current implementing strategies and how we will overcome our obstacles to increase sales.
• Oversaw key business operations to ensure efficient workflow and resource management. (inventory, handling inbound and outbound calls, respond to emails, immediate problem solving, supplies orders, payroll, scheduling …)
• Make sure that all associates are aware and implement our Company philosophy and culture.

• Designed engaging merchandise displays to enhance department appeal.
• Provide superior customer service (operating a cash register, delegating tasks to teammates, building relationships, ensuring a safe shopping area).
• Participate in special projects or tasks assigned by the General Manager (daily goals, credit card applications, preparing store for special sales, inventory, cross-training).
• Targeted shrink reduction through effective inventory management practices, achieving an 8% decrease.

Master's International Business.

Graduated July 2009