Maria Angelica Gonzalez
Insurance Agent
West Covi,Ca
Overview
14
14
years of professional experience
1
1
Language
5
5
years of post-secondary education
Work History
SPECIALIST
INSURANCESALES/CUSTOMERSERVICE, Pledge Insurance
West covina, Ca
02.2011 - Current
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
LICENSEDSALESAGENT/CUSTOMERSERVICE, Armor Insurance
West Covina, Ca
08.2018 - 01.2021
- Extensive experience in both Non-Standard and Standard Insurance companies, Mercury, Safeco, Progressive, Travelers, Infinity, Bristol West
- Kemper, National General
- Developed and implemented sales plans and managed all phases of sales cycle, including prospecting, closing deals, and support follow-up
- Processed applications, payments, endorsements, and cancellations
- Promoted client retention through high-quality service and consistent contact regarding current promotions.
TEAMMEMBER, State Farm
Covina, Ca
02.2015 - 07.2018
- Market /Sale of various types of insurance policies to individuals, including Automobile, Fire, Business , Life and Health
- Followed through with processes such as medical examinations and the completion of all forms to process new Life policies
- Inspected property to determine its general condition, age and other factors affecting the potential insurance risks
- Monitored expiration list to promptly renew expiring policies
- Identified, recommended, and implemented customer conservation approaches to enhance policy retention.
Education
Diploma -
Garfield High School
General Education
East Los Angeles College
Los Angeles, CA 08.2012 - 03.2014
Photography
Tri Community Photography Center
Covina, CA 04.2015 - 08.2018
Skills
- Acquire new business
- Problem-solving
- Multitasking
- Customer service
- Upselling and cross-selling
- Manage renewals
- Relationship building
- Documentation management
- Team collaboration
- Continuous improvement
- Risk management
- Teamwork and collaboration
- Self motivation
Timeline
LICENSEDSALESAGENT/CUSTOMERSERVICE, Armor Insurance
08.2018 - 01.2021
Photography
Tri Community Photography Center
04.2015 - 08.2018
TEAMMEMBER, State Farm
02.2015 - 07.2018
General Education
East Los Angeles College
08.2012 - 03.2014
SPECIALIST
INSURANCESALES/CUSTOMERSERVICE, Pledge Insurance
02.2011 - Current
Diploma -
Garfield High School
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureWork from home optionTeam Building / Company RetreatsLanguages
Spanish
Native or Bilingual
Certification
Property and Casualty Insurance License
Life and Health Insurance License
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