Maria Angelica Ramiro
Schaumburg,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Office Manager
Bloomingsmiles dental studio
Bloomingdale, IL
10.2020 - Current
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored inventory of dental supplies and placed orders when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sr.Trust Pool Analyst
Bank of America
Elk Grove Village, IL
01.2002 - 09.2011
- Audited company's legal documents to verify compliant policies and procedures.
- Synthesized multiple sources of data and large data sets to develop reports, tools and metrics.
- Maintained accurate records of all data collected during analysis processes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Interpreted and interrelated research data to develop integrated business analysis and projections.
Education
Associate of Science - Engineering (Pre-Engineering)
UFRGS
Brazil12-1997
Skills
- Team Supervision
- Office Management
- Administrative Support
- Customer Service
- Scheduling Coordination
- Document Management
- Staff Training
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
Timeline
Office Manager
Bloomingsmiles dental studio
10.2020 - Current
Sr.Trust Pool Analyst
Bank of America
01.2002 - 09.2011
Associate of Science - Engineering (Pre-Engineering)
UFRGS