Maria Antonieta Moussa
Miramar,FL
Summary
Diligent and detail-oriented professional at assisting executives and managers across various organizational levels. Skilled in managing multiple schedules and fostering seamless communication across teams. Known for being focused, consistent, punctual, and reliable. Fluent in both Spanish and English
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ShuShop
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager and Sales Associate
Nextouch
11.2020 - Current
- Maintained professional network of potential clients and business opportunities.
- Answered incoming telephone calls and e-mails to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
Event Assistant
+58 group
11.2016 - 06.2018
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Oversaw event logistics, venue scheduling and accommodations.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Hired, trained and supervised volunteers and support staff required for events.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
Education
Bachelor of Science - Nutrition And Dietetics
Universidad Del Zulia
04.2021
High School Diploma -
Mater Salvatoris
07.2014
Skills
- General Computer Proficiency (Microsoft Package)
- Time management
- Good Interpersonal Skills
- Meeting Planning
- Quickbook Proficiency
- RLM Apparel Software Proficiency
- Problem-solving abilities
- Critical Thinking
- Customer Relations
Affiliations
- Honor roll award for academic merit at la Universidad del Zulia in the first and third semesters of the Nutrition and Dietetics program.
- Honor roll award at CEVAZ for obtaining a 90/100 score after completing my English language education in 2015.
- Academic merit award for obtaining the third highest GPA of the promotion cohort in Mater Salvatoris high school in 2015.
- Awarded with the distinguished student award for being Coordinator of the Bolivarian Area of Mater Salvatoris School (2012- 2013).
Timeline
Customer Service Representative
ShuShop
02.2023 - Current
Manager and Sales Associate
Nextouch
11.2020 - Current
Event Assistant
+58 group
11.2016 - 06.2018
Bachelor of Science - Nutrition And Dietetics
Universidad Del Zulia
High School Diploma -
Mater Salvatoris