Maria C Betancourt
Las Vegas,NV
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Eligibility Coordinator
Chatholic Charities Of Souther Nevada
Las Vegas, NV
09.2021 - Current
- Reviewed applications for completeness, accuracy, and compliance with established guidelines.
- Interpreted complex rules and regulations related to determining program and service eligibility.
- Participated in meetings related to reviewing current processes and procedures for evaluating an applicant's program and service eligibility.
- Developed and maintained eligibility criteria for program applicants.
- Provided assistance to applicants in understanding the application process and eligibility criteria.
- Managed intake of new claims and performed routine follow-ups.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Dominguez High School
Compton, CA06-1996
Skills
- Application Assessment
- Documentation and Paperwork
- Documentation and Reporting
- Application Review
- Referral Coordination
- Application Support
- Telephone Etiquette
- Applicant Support and Service
Languages
ENGLISH AND SPANISH
Native/ Bilingual
Timeline
Eligibility Coordinator
Chatholic Charities Of Souther Nevada
09.2021 - Current
High School Diploma -
Dominguez High School