- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration
- Committed to improving personal fitness through regular participation in races
- High-Intensity Interval Training
- Gym Workouts
- Dancing
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Swimming
Maria C. Oconitrillo
Administrative Services Specialist
Manville,NJ
Summary
Dynamic professional with strong interpersonal skills, adept at collaboration and problem-solving. Committed to delivering high-quality service and achieving consistent results in fast-paced environments.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
Languages
1
1
Certification
16
16
years of professional experience
Work History
Childcare Provider
Self Employed Services
05.2023 - 07.2026
- Developed and implemented engaging educational activities tailored to children's developmental stages.
- Boosted English and Spanish language development through engaging storytelling and interactive reading exercises.
- Provided nurturing care and supervision for children, ensuring a safe environment.
- Implemented positive discipline strategies to address behavioral issues effectively while maintaining a respectful atmosphere.
- Maintained open communication and strong relationships with parents, by providing regular updates on children's progress and daily activities.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Family Childcare Provider
Self Employed Services
10.2021 - 01.2023
- Fostered a safe and nurturing environment, ensuring compliance with health and safety regulations.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Promoted physical health and activity with daily outdoor playtime, exercise routines, and organized sports.
- Improved cognitive abilities in children through age-appropriate educational games and puzzles.
- Prepared healthy meals and snacks to promote healthy eating habits among children under care.
Onsite Manager
Vitality Staffing Solutions
05.2020 - 09.2021
- Oversaw daily operations to drive productivity and uphold quality standards, encouraging a collaborative, positive work environment centered on customer focus.
- Managed employee shift schedules to maintain optimal staffing levels and support operational efficiency.
- Resolved employee issues promptly, fostering a supportive work environment.
- Maintained compliance with company policies, procedures, and safety protocols.
- Assisted other supervisors with the hiring process for new employees.
- Prepared detailed reports and maintained accurate records to enhance management communication.
Server
California Pizza Kitchen
08.2018 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Handled customer complaints professionally.
- Developed rapport with regular customers, fostering loyalty through personalized service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu items and service protocols.
- Maintained cleanliness and organization of dining areas.
Senior Process Executive
Infosys
03.2017 - 04.2018
- Invoices & Bill of Ladings for Oneida Orders.
- Usage of SAP System to processed around 50+ purchase orders daily.
- Managed stock availability for over 100 inventoried items.
- Order monitoring until delivered to customer, via several tracking shipment software.
- Disputes Management
- Interaction with customers via inbound calls or chat.
- Resolved an average of between 50+ backorder items, root causes, blocked orders, by making reports to be shown on daily-weekly meetings.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Support Associate II
Convergys
09.2015 - 02.2017
- Provided technical support for software applications, improving user satisfaction and application usage.
- Resolved customer inquiries through effective communication and problem-solving techniques, for
Customer Service, Billing and Sales depts. - Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
- Conducted regular self-assessments of performance, identifying opportunities for skill enhancement through ongoing training and development.
Onsite Dispatch Coordinator
Hewlett Packard
08.2010 - 09.2015
- Documented customer contacts regarding invoice payments, disputes, and payment promises to maintain up-to-date account balances.
- Optimized dispatch processes, enhancing efficiency in service delivery workflows.
- Assignation of cases to engineers in a timely manner, to meet SLA and C-Sat targets.
- Coordinated interdepartmental logistics to ensure timely product delivery.
- Documentation of customer contact regarding total payment of invoices, disputes, payment promises after their billing cycle, in order to make sure the account is going to be up to date with their balance due.
- Trained new team members on operational procedures and software systems to enhance onboarding efficiency.
Education
Certificate of Technical Studies - Project Management
Universidad Politecnica
Costa Rica06.2017
No Degree - Business Administration
Universidad Latina
Costa Rica01.2016
Major - English as a Second Language
Alajuela Community College
Costa Rica01.2008
High School Diploma -
Naranjo High School
Costa Rica12.2005
Skills
- Accounts payable processing
- Invoice reconciliation
- Purchase order processing
- SAP knowledge
- Microsoft Office package
- Collections support
- Billing support
- Order tracking
- Vendor communication
- Dispute resolution
- Deadline management
- Service level tracking
- Escalation management
Accomplishments
- SAP Proficiency
- Becoming AP & AR proficient.
- Projects to improved team metrics.
- ERP proficient
- Collaborated with my team in the development of a project to managed engineers assigned cases in a timely manner to improve overall team SLA.
- Covergys 2016: Award winner 2 months consequently as a Top performer for best C-Satisfaction, and Top performer on all metrics.
Certification
Currently taking a HHCA course
Interests
Timeline
Childcare Provider
Self Employed Services
05.2023 - 07.2026
Family Childcare Provider
Self Employed Services
10.2021 - 01.2023
Onsite Manager
Vitality Staffing Solutions
05.2020 - 09.2021
Server
California Pizza Kitchen
08.2018 - 03.2020
Senior Process Executive
Infosys
03.2017 - 04.2018
Customer Support Associate II
Convergys
09.2015 - 02.2017
Onsite Dispatch Coordinator
Hewlett Packard
08.2010 - 09.2015
Certificate of Technical Studies - Project Management
Universidad Politecnica
No Degree - Business Administration
Universidad Latina
Major - English as a Second Language
Alajuela Community College
High School Diploma -
Naranjo High School