Maria Carmen Jimenez
Covina,CA
Summary
Skilled Registered Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Dedication to continuous learning and patient satisfaction has consistently contributed to a positive workplace environment.
Overview
25
25
years of professional experience
Work History
Patient Coordinator
In Motion Dentists
02.2023 - Current
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Passionate about learning and committed to continual improvement.
Registered Dental Assistant
Doc Chung Dental
07.2019 - 02.2023
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Dental Receptionist
Jeffrey Cohen DDS
08.2017 - 07.2019
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Registered Dental Assistant/ Dental Receptionist
Palm Dental Care
08.1999 - 07.2017
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Exposed, developed and mounted dental x-rays.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
Education
Dental Assistant - Dental Assisting
Concorde Career College
North Hollywood, CA03.1996
General Education - General Studies
John Burroughs High School
Burbank, CA06.1994
Skills
- Patient Scheduling
- Attention to Detail
- Multitasking ability
- Spanish Fluency
- Patient Care
- Disinfection and Sterilization
- Treatment Planning
- Dental Assistant (RDA)
- Proficient in Dentrix Ascend and Eaglesoft
- Cross-Training Capabilities
Timeline
Patient Coordinator
In Motion Dentists
02.2023 - Current
Registered Dental Assistant
Doc Chung Dental
07.2019 - 02.2023
Dental Receptionist
Jeffrey Cohen DDS
08.2017 - 07.2019
Registered Dental Assistant/ Dental Receptionist
Palm Dental Care
08.1999 - 07.2017
Dental Assistant - Dental Assisting
Concorde Career College
General Education - General Studies
John Burroughs High School
Similar Profiles
Crystal S. DempsCrystal S. Demps
Office Manager at International College of Dentists (ICD) Global OfficeOffice Manager at International College of Dentists (ICD) Global Office
Lindsey RoeskeLindsey Roeske
Patient Care Coordinator at The Dentists On BluemoundPatient Care Coordinator at The Dentists On Bluemound
Rachelle RutlandRachelle Rutland
Dental Office Manager at Seattle Pediatric DentistsDental Office Manager at Seattle Pediatric Dentists