Maria Celina Paul
Strongsville,OH
Summary
Seasoned General Manager with a proven track record at United Ground Express, adept in cost analysis and fostering staff development. Leveraged vendor relationships and team training to enhance operational efficiency and customer satisfaction. Demonstrated expertise in strategic planning and employee motivation, achieving significant improvements in financial performance and operational compliance.
Overview
8
8
years of professional experience
Work History
General Manager
United Ground Express
Cleveland, OH
04.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Sr. Supervisor
United Ground Express
Nashville, TN
09.2022 - 04.2024
- Developed performance standards and evaluated employee performance against those standards.
- Established work schedules, assigned tasks, and monitored staff productivity.
- Assisted in recruiting qualified personnel for open positions.
- Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
- Ensured compliance with company policies and procedures.
- Monitored inventory levels and placed orders as needed.
- Implemented strategies to improve efficiency within the department.
Ramp Supervisor
Southwest Airlines
Houston, TX
10.2021 - 07.2022
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Assigned tasks to ground personnel based on workloads, skillsets, and availability.
- Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling, de-icing and fueling.
- Managed shift schedules for ramp staff members including breaks and meal times.
Lead Ramp Agent
United Ground Express
Nashville, TN
11.2018 - 09.2021
- Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
- Coordinated the loading and unloading of cargo and baggage on various aircrafts.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
Case Manager
Case management Inc.
Memphis, TN
09.2016 - 02.2018
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05-2012
Associate of Arts - Early Childhood Care And Education
Roxbury Community College
Roxbury, MA05-2009
Skills
- Cost analysis and savings
- Staff training/development
- Vendor relationships
- Team training and development
References
References available upon request.
Timeline
General Manager
United Ground Express
04.2024 - Current
Sr. Supervisor
United Ground Express
09.2022 - 04.2024
Ramp Supervisor
Southwest Airlines
10.2021 - 07.2022
Lead Ramp Agent
United Ground Express
11.2018 - 09.2021
Case Manager
Case management Inc.
09.2016 - 02.2018
Bachelor of Science - Psychology
Bridgewater State University
Associate of Arts - Early Childhood Care And Education
Roxbury Community College
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