Maria Cristina Rivera
Los Angeles,CA
Summary
Proven Housekeeping Supervisor with a track record of enhancing cleanliness standards and guest satisfaction at Sheraton Gateway Hotel. Leveraged expertise in cleaning and sanitation, alongside exceptional guest relations, to resolve issues effectively and boost trust. Spearheaded green cleaning initiatives, demonstrating a commitment to environmental practices and teamwork. Achieved significant quality improvements without compromising on service excellence. Highly-qualified Housekeeping Supervisor offering 25+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
28
28
years of professional experience
Work History
Housekeeping Supervisor
Sheraton Gateway Hotel
07.2003 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Supervisor
Crowne Plaza Hotel
09.2000 - 06.2003
- Adhered to environmentally friendly practices by implementing green cleaning initiatives throughout daily operations.
- Established open communication channels with team members, fostering a positive work environment that encouraged collaboration.
- Conducted regular inspections of all assigned areas to guarantee adherence to cleanliness standards.
- Addressed guest complaints promptly, resolving issues effectively and providing appropriate solutions.
- Coordinated with maintenance teams for swift resolution of any repair or maintenance issues affecting guest rooms or common areas.
- Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
- Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
- Contributed to the development and execution of departmental goals, ensuring alignment with overall hotel objectives.
Housekeeping Room Attendant
Doubletree Hotel
06.1996 - 09.2000
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
No Degree -
Institucion Olimpica
La Paz El Salvador 06.1994
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Cleaning techniques
- Task assignment
- Department coordination
- Cleaning practices
- Task Delegation
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Sanitation Standards
- Sorting and washing laundry
- Chemical Handling
- Folding clean laundry
- Staff evaluations
Timeline
Housekeeping Supervisor
Sheraton Gateway Hotel
07.2003 - Current
Housekeeping Supervisor
Crowne Plaza Hotel
09.2000 - 06.2003
Housekeeping Room Attendant
Doubletree Hotel
06.1996 - 09.2000
No Degree -
Institucion Olimpica
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