Maria De Jesus Centeno
Houston,TX
Overview
8
8
years of professional experience
Work History
Caseworker / Investigator
Department of Family and Protective Services (DFPS)
Austin, USA
03.2023 - Current
- Manage complex investigation projects from initiation to completion, coordinating with multiple stakeholders including law enforcement, medical professionals, and legal teams
- Implement quality assurance protocols and compliance monitoring systems to ensure 100% adherence to state regulations and reporting standards
- Identify process inefficiencies and develop improvement strategies that enhanced workflow accuracy and reduced project timelines
- Deliver comprehensive project reports and presentations for court proceedings, managing documentation and ensuring data integrity throughout project lifecycle
Ambulatory Services Representative II
Kelsey-Seybold Clinic
Houston, USA
03.2018 - 03.2023
- Coordinated patient registration projects and intake processes, managing high-volume workloads while maintaining HIPAA compliance and organizational standards
- Led quality assurance initiatives for demographic and medical information audits, implementing accuracy controls that reduced administrative errors
- Developed and executed workflow improvement projects that increased operational efficiency and enhanced patient satisfaction metrics
- Managed bilingual customer service projects, resolving complex inquiries and coordinating with multiple departments to ensure timely resolution
Timeline
Caseworker / Investigator
Department of Family and Protective Services (DFPS)
03.2023 - Current
Ambulatory Services Representative II
Kelsey-Seybold Clinic
03.2018 - 03.2023