Maria Del Rosario Douglas Morales
Lucilles Smokehouse BBQ
Lake Forest,CA
1
Language
20
years of professional experience
Results-driven Service Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Expertise in staff training and problem-solving to streamline service processes.
Work History
Service Manager
1 Year 10 Months- Managed daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored staff on service protocols and operational best practices.
- Implemented efficient processes to streamline service flow during peak hours.
- Resolved guest complaints swiftly, enhancing overall dining experience.
- Conducted regular inspections to maintain cleanliness and safety standards throughout the restaurant.
Manager
17 Years 11 Months- Oversaw daily operations, ensuring high standards of food quality and service efficiency.
- Developed staff training programs to enhance team performance and customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Analyzed sales data to drive menu innovation and align offerings with customer preferences.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
8 Months- Implemented process improvements that increased team productivity and reduced operational bottlenecks.
- Streamlined daily operations to enhance customer service efficiency and satisfaction.
- Coordinated inventory management processes to ensure optimal stock levels and reduce waste.
- Assisted in training staff on best practices for product knowledge and customer engagement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma
Skills
Employee training and development
Team leadership
Customer service
Inventory management
Problem-solving
Dependable work ethic
Reliable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Lucilles Smokehouse BBQ
10.2024 - CurrentRead More
Assistant Manager
The Stand
10.2021 - 06.2022Read More
Manager
Cocos Bakery and Cafe
09.2006 - 08.2024Read More
Silverado High School
High School Diploma
Read More