Maria E. Gonzalez
Kissimmee,FL
Summary
Licensed Broker with a strong background in financial services, emphasizing client relationship management and compliance with industry standards. Skilled in trade execution and account management, with a focus on tailored investment strategies. Demonstrated success in building client trust and achieving sales performance objectives. Recognized for analytical capabilities and commitment to client-focused service.
Overview
6
6
years of professional experience
Work History
Brokerage Associate
Charles Schwab
04.2025 - Current
- Served as the first point of contact for Schwab clients, delivering personalized service and guidance across brokerage, retirement, and investment accounts.
- Assisted clients with account management, trading support, money movement, and general inquiries while ensuring accuracy and compliance with FINRA and SEC regulations.
- Provided education on Schwab’s investment platforms, digital tools, and retirement planning resources to empower clients in achieving their financial goals.
- Identified opportunities to deepen relationships by referring clients to appropriate Schwab specialists (e.g., financial consultants, wealth advisors).
- Resolved client issues with professionalism and urgency, maintaining high client satisfaction and loyalty.
- Consistently met performance benchmarks in call quality, client satisfaction, and efficiency.
Branch Manager
Wells Fargo Bank
01.2023 - 04.2025
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Protected company assets with strategic risk management approaches.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Identified and capitalized on community business opportunities with effective networking.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Branch Operations Manager
Wells Fargo Bank N.A
05.2021 - 01.2023
- Essential part of the branch management team by delivering an exceptional customer and employee experience, managing risk, and supporting growth
- Coach, motivate, and develop a team of direct reports to achieve their full potential and meet established business objectives
- Manages risk by adhering to applicable regulations, policy and procedure requirements; through recognizing and escalating issues and following procedures
- Protected company assets with strategic risk management approaches.
- Trained employees on proper procedures and strategies to foster strong customer relationships as well as experiences.
- Managed profit and loss of affluent brach
- Met deadlines by proactively managing individual and team tasks along with streamlining processes.
- Maintained branch files for major accounts, investments and employees.
- Championed scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Assessed employee performance, created improvement plans, and promoted talent development through employee goals and aspirations.
Personal Banker
Wells Fargo Bank, N.A.
10.2019 - 05.2021
- Building customer relationships by completing outreach calls and follow ups, as well as asking questions to better understand their financial goals
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- SAFE certified loan originator NMLS
- Understanding all products and services we offer within guidelines and how they can be useful for customers financial success in order for customers to make an informed decision
- Involving customers day to day to new digital content that can be more convenient in their different life styles
- Follow all policies and procedures and well as managing risk at all times, including during opening and closing the branch
- Capturing complaints through CRV accurately and at a timely matter
- Utilizing Outlook calendar for daily activities, appointments, and follow ups
- Working actively with partners by sending referrals and following up
- Assisted with Safe Deposit project 2020
- Recognized various times by management for leadership in role.
Education
BBA - Finance
Florida International University
Miami, FL05.2025
Associate of Arts - Industrial And Organizational Psychology
Santa Fe College
Gainesville, FL12.2019
Skills
- Adaptable to Changing Conditions
- Business Relationship Management
- Shift Scheduling
- Account Reviews
- Prioritizing and Planning
- Series SIE, Series 7, Series 63
- Coaching and Mentoring
- Banking Products and Services
- Customer Service
- Loss Prevention Strategies
- Cost Data Analysis
- Risk Management Expertise
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Brokerage Associate
Charles Schwab
04.2025 - Current
Branch Manager
Wells Fargo Bank
01.2023 - 04.2025
Branch Operations Manager
Wells Fargo Bank N.A
05.2021 - 01.2023
Personal Banker
Wells Fargo Bank, N.A.
10.2019 - 05.2021
BBA - Finance
Florida International University
Associate of Arts - Industrial And Organizational Psychology
Santa Fe College
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