MARIA E. MORALES-TROCHE
Smyrna,DE
Summary
Administrator in Federal, State or Local Educational Programs
Overview
36
36
years of professional experience
Work History
Financial Aid Specialist
Delaware Technical Community College
11.2023 - Current
- Improved student satisfaction with financial aid services by promptly addressing concerns and offering personalized assistance.
- Streamlined communication channels between students, parents, and the financial aid office to ensure timely resolution of inquiries.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Provided financial aid counseling to enrolled and prospective students.
- Assist students regarding the status of their financial aid application by helping completing documentation required.
Financial Aid Technician
Delaware Technical Community College
06.2013 - 11.2023
- Assist students with completing all financial aid applications and issues.
- Provide support to parents and responsible parties in Spanish.
Temporary Financial Aid Technician
Lyneer Staffing Solutions
01.2012 - 06.2013
Head Teller
Commerce Bank
10.1999 - 07.2008
- Promoted from Bank Teller to Head Teller
Administrative Assistant
Montesino Associates
08.1998 - 10.1999
- Bilingual Administrative Assistant & Office Manager
Teller
Banco Popular de Puerto Rico
10.1989 - 07.1998
- Teller position at three different branches.
Education
Undergraduate degree - accounting concentration
Universidad Metropolitana
Cupey, Puerto Rico01.1991
Banking course -
Instituto de Banco
Mayagüez, Puerto Rico01.1987
Education -
Interamerican University
San Germán, Puerto Rico01.1986
Skills
- Financial Math
- Project Management
Timeline
Financial Aid Specialist
Delaware Technical Community College
11.2023 - Current
Financial Aid Technician
Delaware Technical Community College
06.2013 - 11.2023
Temporary Financial Aid Technician
Lyneer Staffing Solutions
01.2012 - 06.2013
Head Teller
Commerce Bank
10.1999 - 07.2008
Administrative Assistant
Montesino Associates
08.1998 - 10.1999
Teller
Banco Popular de Puerto Rico
10.1989 - 07.1998
Banking course -
Instituto de Banco
Education -
Interamerican University
Undergraduate degree - accounting concentration
Universidad Metropolitana
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